Manager - Fixed Firm Supervision, Retail Banking

Manager – Fixed Firm Supervision, Retail Banking

Division – Supervision, Policy & Competition (SPC)

Department – Retail Banking – Market Interventions

Salary – National (Edinburgh and Leeds) ranging from £67,100 to £90,000 and London £73,700 to £100,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA .

The FCA’s Retail Banking Division is responsible for the supervision and policy making for retail banking activities and mortgages in the UK, including those undertaken by the largest retail banking groups. We deliver the conduct agenda through a combination of firm-specific, sector-wide, and event-driven activity to deliver better outcomes for UK customers. This is a significant market, impacting a wide range of consumers, including consumers with characteristics of vulnerability. Our priority is to ensure that firms in this sector operate with consumers’ interests at the heart of their business.

We act to reduce harm to consumers and want borrowers to be treated fairly and be able to get affordable products that meet their needs. Teams across the division work collaboratively on topics such as Consumer Duty, Access to Cash, Operational Resilience, Financial Crime, the Provision of Banking Services and more.

What will you be doing?

We are looking for a manager to lead the team responsible for supervising a number of the largest retail banks in the UK. You will lead the formulation and delivery of the Supervisory Strategy for these firms. You will lead both proactive work and reactive, case specific work in relation to the firms.

You will be engaged in supporting your team members to ensure they make robust decisions on both prioritisation and on resolving any harms identified in the firms; and you will support your staff to ensure that they grow in knowledge and expertise.

• Developing and delivering effective supervisory strategies to address key risks of harm and considering interventions where appropriate

• Engaging with the senior management of firms and influencing them to deliver better customer outcomes, including discussions regarding the culture, business model, governance and systems and controls within their firms

• Forming sound judgement on a variety of regulatory topics and communicating this clearly and succinctly to internal and external stakeholders

• Working collaboratively and building strong relationships with internal stakeholders and key external stakeholders such as the Prudential Regulation Authority, overseas regulators, and trade bodies

• Direct line management for team members, including setting appropriate objectives and managing performance, leading, and motivating the team to deliver – ensuring the team has the right people and skills to deliver its objectives, supporting the development of staff to meet personal and corporate goals, and actively managing talent in the team

• Playing an intrinsic part in the division’s leadership and management team

What will you get from the role?

• Enjoy a unique view of the largest firms in the UK financial services industry, undertake interesting, challenging and rewarding work

• An opportunity to work in a fast-paced and dynamic environment, influencing firms to deliver good consumer outcomes

• An opportunity to expand your leadership capabilities and engage with the senior leadership of the largest UK banks

• Gets hands-on experience of utilising regulatory tools and interventions to support delivery of FCA priorities across a variety of topics

• Further yours, and colleagues’ development in a continuous learning and support environment

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here )

Minimum

• Experience of the financial services industry and banking sector

• Previous people management/leadership experience, with proven evidence of monitoring/reviewing performance, and coaching and mentoring to support development

• Significant experience of building and maintaining relationships with stakeholders at all levels

Essential

• Strong judgement: making decisions based on an assessment of the facts, consideration of the options and providing a clear rationale for your recommendation

• Strong analytical skills: ability to think clearly about how best to assess and analyse risks (or consumer harms) and reach robust judgements

• Drive: motivated by challenges and responding positively to them

• Flexible approach to change and an ability to adapt working styles accordingly

• Influence: able to identify and manage key stakeholders, to build and maintain constructive relationships, and win the support of firms and trade bodies for our conduct agenda

• Ability to make a strong personal impact, persuading with well-reasoned arguments and challenging where appropriate

• Excellent verbal and written communication skills demonstrable through the writing of papers and/or presentation at committees

• Good organisational skills: ability to manage competing priorities, and a challenging workload at times, in a resource-constrained environment showing tenacity, resilience and flexibility

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work/life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our Manager role.

Benefits of working at the FCA

• 28 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa

• A non-contributory Pension of at least 8%

• Life assurance

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA – Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

Useful Information and Timeline

• This role is graded as Manager – Regulatory

• Advert Closing Date: 23:59 on 12th March 2025

• CV Review/Shortlist: 17th March 2025

• Competency Based Interview: W/C 24th March 2025

• Psychometric Online Testing and Psychometric Assessment: W/C 7th April 2025

• Final Round Interview: W/C 21st April 2025

Got a question?

If you are interested in learning more about the role, please contact:

• For external applicants, please contact Aaron Ward at

• For internal applicants, please contact Louise Nash at

Applications must be submitted through our online portal. Applications sent via email will not be accepted.

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