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- Tasks: Enhance SaaS platforms and design workflows in an Agile environment.
- Company: Join the FCA, a key player in regulating UK financial services.
- Benefits: Competitive salary, 25 days annual leave, and opportunities for professional growth.
- Why this job: Make a real impact on digital experiences that protect consumers and drive economic growth.
- Qualifications: Experience in system administration and Agile environments, with strong problem-solving skills.
- Other info: Collaborative DevOps team focused on continuous learning and knowledge-sharing.
The predicted salary is between 52000 - 69000 £ per year.
Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
Salary: National (Edinburgh and Leeds) £52,400‑£69,000; London £57,700‑£75,000 (salary offered will be based on skills and experience).
About the FCA and Team: We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers and contributing to economic growth. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital‑first, data‑led smart regulator by delivering a secure, agile and cost‑effective technology and data ecosystem that promotes better decisions, transparency and operational efficiency. Sitting within DTI, the Core Technology team is the FCA’s digital backbone, delivering secure, scalable and resilient infrastructure for regulatory excellence.
Role Responsibilities:
- Shape and enhance key SaaS platforms like Jira, Atamis, Adaptive Work and more, helping to build smarter, smoother digital experiences.
- Design and evolve workflows and new features in an Agile/Scrum environment where your insights genuinely contribute to improvement.
- Manage the delivery of product enhancements from configuration and integrations to upgrades ensuring systems stay reliable and future‑ready.
- Analyse complex issues as part of second‑ and third‑line support, collaborating closely with experienced vendor teams.
- Contribute to core service management processes across ERP products, keeping change, incident and request workflows running effectively.
- Join a tight‑knit DevOps team where knowledge‑sharing, practical learning and continuous growth are part of everyday life.
Skills required:
- Extensive experience in system administration across SaaS or enterprise platforms, including configuring workflows, troubleshooting issues and delivering enhancements using tools such as Jira or Salesforce (Atamis).
- Demonstrated experience working in Agile environments, managing product backlogs, gathering requirements with stakeholders, supporting UAT and contributing to full change‑deployment cycles.
- Prior experience applying IT Service Management (ITIL) practices, resolving incidents, executing change processes and producing data‑driven reporting and analysis using advanced Excel skills.
Essential:
- Demonstrated capabilities in problem‑solving, organisation and attention to detail, allowing for precise work, clear documentation and effective handling of competing priorities.
- Ability to communicate clearly and effectively, ensuring information is understood and enabling effective cross‑team collaboration.
- Experience with system integrations such as APIs, alongside knowledge of project management practices, quality assurance and assessing change impacts.
- Ability to plan effectively, manage your own workload and build trustworthy working relationships, with Agile delivery certifications considered highly desirable.
Benefits: 25 days annual leave plus
Salesforce Administrator in London employer: Financial Conduct Authority
Contact Detail:
Financial Conduct Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the FCA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to Salesforce administration and Agile methodologies. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples where you've tackled complex issues in previous roles, especially in SaaS environments. This will demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and following the proper channels.
We think you need these skills to ace Salesforce Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce Administrator role. Highlight your experience with SaaS platforms, Agile environments, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and attention to detail – we love that!
Showcase Relevant Experience: When filling out your application, be sure to showcase your experience with system administration and IT Service Management. We’re keen on seeing how you've managed product backlogs and supported UAT in previous roles.
Apply Through Our Website: Remember, applications must be submitted through our online portal. So, make sure you head over to our website to apply. We won’t accept applications via social media or email, so don’t miss out on this step!
How to prepare for a job interview at Financial Conduct Authority
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its features, functionalities, and how it integrates with other platforms like Jira and Atamis. Be ready to discuss your past experiences with these tools and how you've used them to enhance workflows.
✨Showcase Your Agile Experience
Since the role involves working in an Agile environment, be prepared to share specific examples of how you've managed product backlogs and collaborated with stakeholders. Highlight any Agile certifications you have, as they can give you an edge in demonstrating your understanding of Agile methodologies.
✨Problem-Solving is Key
The FCA values problem-solving skills, so come equipped with examples of complex issues you've tackled in previous roles. Discuss your approach to troubleshooting and how you’ve collaborated with vendor teams to resolve incidents effectively.
✨Communicate Clearly and Confidently
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, showcasing your ability to bridge gaps between teams.
