Retail Banking Supervision Associate in London

This role is graded as: Associate – Level 8 – Regulatory.

About the FCA and team:

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, helping deliver better outcomes for consumers including those with vulnerabilities - through firm-specific, sector-wide, and event-driven work, with a clear focus on fairness, affordability, and consumer protection.

Role responsibilities:

• Analyse complex business models and strategies to uncover key risks of harm, solving challenging problems and delivering practical solutions that protect consumers and markets.
• Shape and implement targeted supervisory strategies that address critical risks, recommending impactful interventions to improve industry standards.
• Apply data-driven insights by identifying trends and outliers, supporting proactive decision-making and responding effectively to emerging firm and industry issues.
• Use sound regulatory judgement across diverse topics, communicating clear, concise guidance that influences internal and external stakeholders.
• Engage and influence senior leadership within firms to support cultural and governance improvements, ensuring better outcomes for customers and a more resilient financial system.
• Work collaboratively and build close relationships with stakeholders across the Directorate, the wider FCA and key external stakeholders such as the Prudential Regulation Authority and trade bodies.
• Contribute to wider departmental goals by supporting colleagues and identifying sector-wide risks, helping to safeguard market integrity and consumer trust.

Skills required:

• Minimum: Prior experience in building and maintaining relationships with senior management and stakeholders internally and externally.
• Prior experience of analysing qualitative and quantitative information, to reach sound judgements quickly and clearly, using it to present key issues.
• Essential: Skilled at identifying potential consumer harm and contributing to the development and delivery of supervisory strategies that reduce risks.
• Experienced in planning and delivering work or projects under tight deadlines.
• Able to act on your own initiative to make informed, timely decisions, distil complexity into key issues and escalate matters when needed.
• Capable of representing yourself and the FCA professionally, with clear and effective oral and presentation skills.
• Experienced in effective teamwork, collaborating with others to plan and deliver outcomes while offering support to colleagues.
• Experienced in balancing and managing competing priorities often during tight deadlines with minimal oversight.
• Motivated to learn and grow, taking on new responsibilities and adopting a flexible, pragmatic approach to your work.
• Escalate issues appropriately to ensure timely decision making and risk management.

Benefits:

• 25 days annual leave plus bank holidays.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders).
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our values and culture:

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach. We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.

Useful information and timelines:

• Job advert close: 28th June 2026 at 23.59pm.
• CV Review/Shortlist: 30th June 2026.
• Case Study Assessment & Interview: 8th July 2026.