Professional Business Support to Technology, Resilience and Cyber (TRC) Team – 12 month (Second[...] in London

Division: Supervision, Policy and Competition

Department: Technology, Resilience and Cyber

Salary Banding: National (Edinburgh and Leeds) £25,000 – £32,500 and London £27,500 – £35,000 per annum (Salary offered will be based on skills and experience)

Contract Length: 12 months

We regulate financial services firms in the UK to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Within the Specialist Directorate, our Technology, Resilience and Cyber (TRC) department works with financial firms to strengthen the resilience of their systems against cyber threats and operational disruptions – helping protect consumers, safeguard markets, and build trust in the technology that powers financial services.

Role Responsibilities

• Deliver high‑quality support to Managers and the department’s teams, ensuring smooth and efficient operations and building an effective network with internal and external stakeholders.
• Prepare agendas, coordinate briefings, manage meeting documents and actions, and oversee inbox management by monitoring emails and following up on required actions.
• Maintain and update records in the FCA system to ensure regulatory compliance and data accuracy, while developing solid knowledge of FCA systems.
• Contribute to busy, high‑profile teams that play a significant role in the FCA’s operations, while developing skills and gaining valuable insight into current thinking on cyber, technology, and operational resilience.
• Adjust to changing priorities with a forward‑thinking, team‑oriented approach to manage competing priorities and deadlines in a demanding, professional environment.
• Provide comprehensive support for the delivery of internal and external meetings and events, ensuring effective coordination and accurate record of key issues.
• Prepare documents and provide guidance to colleagues, offering flexible support across the team, including covering responsibilities for the HoD’s PA and other PBS when required.

Skills required

• Demonstrated experience in a role requiring clear written and verbal communication skills, and the ability to cultivate and manage stakeholder relationships across all levels.
• Previous experience working in a high‑pressure environment, with effective organisation, prioritisation and time‑management skills, and the ability to deliver high‑quality results under tight deadlines.
• Experience delivering high‑quality administrative support, including mailbox management.

Essential

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to collaborate effectively within a team while maintaining flexibility to manage own tasks and take initiative.
• Ability to handle staff confidential and sensitive data with utmost discretion, ensuring confidentiality is upheld at all times.
• High level of accuracy and attention to detail, ensuring precision in all tasks.
• Interest and understanding of the FCA’s work, its operations, and the wider financial services sector.

Benefits

• 25 days annual leave plus bank holidays.
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model: minimum 40% office presence per month (50% for senior leaders); from September, 50% office for all (60% for Directors and Executive Directors).
• A flexible benefits scheme designed around your lifestyle.

SC Clearance is required for this role (SC Guidance) – you will hold or be required to obtain Security Check (SC) level vetting.