Policy Manager in London

This role is graded as: Manager – Regulatory.

About the FCA and team:

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate, the Resolution Strategy, Operations & CASS (ReSOC) department leads the FCA’s efforts to enhance client asset protection - thereby boosting consumer protection and market integrity - through risk assessment, data analysis, and supervision of firms’ compliance with the Client Assets Sourcebook.

We are seeking a leader to manage the Resolution Strategy and Policy team, delivering a complex programme of policy and legislative change. The team works collaboratively across the FCA and externally to improve client asset protection and reduce harm in firm failures, with key work including cryptoasset custody, payments safeguarding, insolvency practitioner guidance (FG21/4), and the Dormant Assets Scheme. This is a high-profile role requiring effective stakeholder engagement.

Role responsibilities:

• Support, coach and develop a high performing team, enabling colleagues to thrive and meet shared objectives.
• Coordinate multiple workstreams with a flexible, organised approach, supporting timely delivery while adapting to evolving priorities.
• Build trusted relationships and collaborate with a diverse range of internal and external stakeholders to shape complex strategy and policy.
• Communicate clearly and effectively with decision-makers, guiding discussions and navigating challenges on policy direction and delivery.
• Act as an approachable and credible representative of the department externally.
• Contribute to the leadership of the Resolution Strategy, Operations and CASS Department, supporting delivery of its overall strategy and priorities.

Skills required:

• Minimum: Prior experience of leading and developing teams, with experience of supporting performance and building a positive, inclusive culture.
• Prior experience in developing financial services policy or strategy, including managing complex programmes of work to tight timelines and navigating challenging stakeholder environments.
• Demonstrable experience or awareness of client assets, safeguarding and/or resolution, with a keen interest in deepening knowledge in this area.

• Essential: Strong ability to lead and develop teams, using effective delegation, trust and empowerment to deliver high performance.
• Strategic and creative thinker, able to prioritise and streamline work for efficient delivery, including use of management information.
• Ability to perform well under pressure, making sound risk-based decisions and managing multiple priorities to tight deadlines.
• Professional and credible communicator, able to engage senior stakeholders internally and externally.
• Skilled at building and maintaining solid networks across all levels to support delivery and provide constructive feedback.
• Collaborative approach, valuing diverse perspectives and working across teams to minimise silos.
• Effective written and verbal communication skills.

Benefits:

• 28 days annual leave plus bank holidays.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders).
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our values and culture:

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach. We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines:

Job advert close: 7th June 2026 at Midnight. CV Review/Shortlist: 9th June 2026. 1st Stage Interview: w/c 22nd June 2026. Managers Assessment: w/c 6th July 2026. 2nd Stage Interview: w/c 20th July 2026. Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.