Operational Resilience Assessment Team Manager – Wholesale in London

This role is graded as: Manager - Regulatory

About the FCA and Team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate, our Technology, Resilience and Cyber (TRC) department works with financial firms to strengthen the resilience of their systems against cyber threats and operational disruptions — helping protect consumers, safeguard markets and build trust in the technology that powers financial services.

Role Responsibilities

• Lead a team of specialists to strengthen firms’ resilience enabling proactive risk management and safeguarding market stability.
• Guide firms in implementing operational resilience standards supporting compliance and building confidence in regulatory alignment.
• Shape new FCA approaches and policy initiatives driving innovation and enhancing the UK financial sector’s resilience.
• Champion strategic priorities within the TRC Leadership Team fostering collaboration and advancing consumer protection goals.
• Coach and empower your team unlocking potential and delivering high‑impact outcomes.
• Engage with senior leaders across firms on resilience and cyber security building trust and strengthening sector‑wide preparedness.
• Collaborate with key stakeholders across HM Treasury PRA and National Cyber Security Centre aligning efforts and amplifying systemic resilience.
• Provide expert input during live incidents ensuring swift informed responses and minimising disruption to consumers and markets.

Minimum Skills required

• Proven experience working with financial services or other critical national infrastructure sectors contributing to sector resilience and public trust.
• Prior experience leading, managing or mentoring team members to deliver successful outcomes fostering collaboration and empowering growth.
• Prior experience of operational resilience regulatory frameworks ideally within financial services.

Essential

• Ability to build strong judgement and analytical skills to make risk‑based decisions in a complex and evolving landscape driving confidence in regulatory outcomes.
• Communicate with clarity and impact through excellent oral and written skills enabling clear understanding of complex issues for diverse audiences.
• Ability to lead and inspire teams or mentor the colleagues to achieve impactful objectives fostering growth and delivering collective success.
• Build trusted relationships through exceptional interpersonal skills creating credibility and collaboration with senior stakeholders across firms and government.
• Drive progress across competing priorities with strong organisational capability ensuring timely delivery and effective escalation when needed.

Benefits

• 28 days annual leave plus bank holidays.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders).
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our Values & Culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help – reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part‑time and job sharing where applicable.

Disability Confident: Our Hiring Approach

We’re proud to be a Disability Confident Employer, and therefore people or individuals with disabilities and long‑term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.