At a Glance
- Tasks: Lead a team ensuring fair contract terms and protecting consumer rights.
- Company: Join a dynamic organisation focused on consumer protection and fairness.
- Benefits: Enjoy hybrid working, generous holiday, private healthcare, and a solid pension plan.
- Other info: Embrace a culture of inclusivity, continuous learning, and high-quality outcomes.
- Why this job: Make a real difference in consumer protection while developing your leadership skills.
- Qualifications: Experience in leading teams and engaging with stakeholders in regulatory environments.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced and collaborative leader to manage the Consumer Contracts Team (CCT), a specialist team focused on protecting consumers by ensuring firms use fair, transparent and accessible contract terms and treat customers fairly throughout their contractual relationships.
As Manager of the CCT, you will lead a team of specialists responsible for addressing unfair or unclear contract terms through a combination of legal expertise, regulatory insight and stakeholder engagement. You will provide direction across the team’s casework, projects and policy activities, working with internal and external stakeholders to deliver our statutory objectives and support key FCA priorities, including Consumer Duty and the review of Claims Management practices.
Manage, support and develop a team of contract law specialists, creating an inclusive environment where people can thrive, collaborate and deliver shared success. Shape a positive team culture that promotes wellbeing, continuous learning and high-quality outcomes for consumers.
Oversee complex referrals and casework, helping secure fair treatment and redress for consumers where appropriate. Carry out proactive projects that identify and reduce risks arising from unfair or unclear contract terms, improving outcomes across financial services.
Lead policy development and maintain regulatory guidance under the Consumer Rights Act 2015 and Unfair Terms in Consumer Contracts Regulations 1999, helping to shape standards across the sector. Build good relationships with internal and external stakeholders to support consumer protection, help guide FCA priorities and help improve outcomes for millions of consumers across the UK.
Benefits:
- Hybrid working (work from home up to 60% of your time)
- 25 days holiday per year plus bank holidays
- Private healthcare with Bupa
- A non-contributory Pension of at least 8%
- Life assurance
- Income protection
Requirements:
- Prior experience leading and developing teams, focused on enabling delivery through others and creating an inclusive, high-performing culture.
- Prior experience engaging and influencing senior stakeholders, using clear written and verbal communication to build trusted relationships and explain complex issues effectively.
- Prior experience working in a regulatory, enforcement, legal or compliance environment, with a clear focus on fairness, consumer protection and accountability.
- Familiarity with the FCA Handbook, particularly UNFCOG and the Consumer Duty.
- Legal or regulatory experience, ideally with knowledge of unfair terms legislation, including the Consumer Rights Act 2015.
- Ability to balance strategic thinking with attention to detail and deliver high-quality outcomes.
- Build effective relationships and collaborate with colleagues and stakeholders to meet shared objectives.
- A deep commitment to consumer protection and delivering positive outcomes for consumers.
- Willingness to learn, curiosity and the ability to adjust in an evolving regulatory setting.
- Advanced analytical skills and practical judgment, with the ability to weigh complex legal and regulatory risks.
Manager of Consumer Contracts Team in London employer: Financial Conduct Authority
The Financial Conduct Authority is an excellent employer, offering a dynamic work environment in Leeds that fosters innovation and collaboration. With a strong focus on employee growth, the organisation provides numerous opportunities for professional development and a competitive salary, all while promoting a progressive hybrid working model that supports work-life balance. Joining the FCA means being part of a forward-thinking team dedicated to making a meaningful impact in the financial sector.
Contact Details:
Financial Conduct Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager of Consumer Contracts Team in London
✨Join Compliance Communities
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We think you need these skills to ace Manager of Consumer Contracts Team in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Financial Conduct Authority. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Financial Conduct Authority
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
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Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
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Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
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Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Financial Conduct Authority’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
