Lead Interaction Designer in London

Job Title: Lead Interaction Designer
Division: Data, Technology and Innovation
Department: Digital Delivery Hub
Overview The FCA regulates financial services firms in the UK, to keep financial markets fair, thriving and effective. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Digital Delivery Hub digitally transforms the FCA\’s regulatory services to efficiently meet the needs of all stakeholders. You will join the User Centred Design (UCD) Centre of Excellence leadership team within the Digital Delivery Hub (DDH).
Role Responsibilities Oversee interaction design practice within a specialist user centred design team to increase organisational maturity across digital delivery
Develop, maintain and evolve the organisation’s design system, including interaction patterns, standards and reusable components
Ensure consistency, accessibility and quality across digital products and services through well‑defined interaction design standards
Provide interaction design support to multidisciplinary teams designing new digital products and services
Help users reach their goals by applying user-centered interaction design principles to complex services
Support emerging product teams through collaboration and hands‑on design input
Coordinate and grow the internal design community, promoting strong design practice and shared standards
Support the professional development of design practitioners while contributing to the organisation’s public service and regulatory mission
Minimum Skills required Demonstrated experience working as an Interaction Designer at a senior or leadership level
Delivering government digital services in line with Government Digital Services (GDS) standards
Experience of working in agile or multidisciplinary teams
Essential Interaction Design leadership and interpersonal skills with the ability to motivate, lead and develop large diverse teams
Evidence of managing the development and implementation of shared design standards, including ownership of, or significant contribution to, a design system
Lead the FCA design community, supporting the professional growth of design practitioners and contributing to design improvements through analysis of user needs and usability issues
A highly strategic but pragmatic mindset, able to navigate a highly complex organisation and leverage insight to deliver usable, accessible digital services
Experience setting and assuring hypothesis-driven, inclusive, accessible design practices and standards across an organisation
You can share best practice and coach others, including those new to UCD approaches
Demonstrated ability to use a variety of prototyping methods at any fidelity and to understand how Interaction Design and other professions work together in practice
Use data, user insight, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture
Benefits 28 days annual leave plus