Head of Department (x2 roles), Wholesale and Unauthorised Business Investigations in London

About the FCA

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and customers, building trust in financial markets and protecting vulnerable consumers. We’re currently on an exciting journey as we drive forward significant organisational, people, process, and technology transformation to become a more forward-thinking, proactive regulator. We will use data more effectively to drive better regulatory decisions and build greater cohesion across our broad financial services remit.

Significant improvements in digital enablement, business intelligence, market data and information management maturity are all being pursued to maintain our position as a world leader in financial services regulation. In March 2025, the FCA launched a new 5-year strategy to deepen trust, rebalance risk, support growth and improve lives. The FCA will focus on four priorities:

• Be a smarter regulator; predictable, purposeful and proportionate. The FCA will improve its processes and embrace technology to become more efficient and effective.
• Support sustained economic growth, by enabling investment, innovation and ensuring the continued competitiveness of the UK’s world-leading financial services.
• Help consumers navigate their financial lives by working with industry to boost trust, product innovation and ensuring the right information and support is available for people to take financial decisions.
• Fight financial crime, focusing on those who seek to use the fact they are regulated to do harm. It will go further to disrupt criminals and support firms to be an effective line of defence.

Background

We are looking to appoint two additional Heads of Department to help lead our Wholesale and Unauthorised Business Investigations (WUBI) directorate, joining the leadership team which is made up of two other Heads of Departments (HoDs) and the Director. Our efforts help to fight financial crime, disrupt harm, protect the interests of consumers, and ensure that markets work well and operate with integrity. WUBI conducts forensic investigations into regulatory breaches and criminal offences by firms and individuals operating in the wholesale arena, as well as those carrying on regulated activities without authorisation, in breach of the general prohibition. Typical WUBI cases include insider dealing, market manipulation, individual misconduct, fraud and scams, and organised crime activity linked to the financial services sector. The portfolio includes regulatory and criminal operations, civil proceedings and the FCA’s Proceeds of Crime team sits within WUBI.

By working across the FCA and with domestic and international regulators and law enforcement, WUBI helps ensure a coordinated and effective response to threats facing UK markets and consumers, and disrupting criminal activity.

The Role

Reporting to the Director of WUBI, the Heads of Department (HoDs) will be responsible for the development and delivery of the Enforcement strategy, in particular through ensuring investigations are delivered to a high standard. They will also play a key role in driving forward the FCA’s strategic work to fight financial crime and disrupt harm. The appointed candidates will be part of the Division’s senior leadership team and will take an active role supporting and challenging others to deliver the full range of the Division’s responsibilities (which also include Market Oversight and Intelligence). The candidates will be innovative, forward-thinking leaders who look across organisational boundaries, join up our work and drive forward the outcomes that matter most.

Key responsibilities:

• Working with other Enforcement HoDs as part of a team to support the Director of WUBI in the delivery of the FCA’s work.
• Setting the strategic direction of the department (and with other senior management contributing to the strategic direction of the Division).
• Leading and inspiring a diverse, multi-disciplinary team of investigators.
• Promoting a culture of high performance, relying on coaching, influencing, and negotiating skills with a range of internal and external stakeholders.
• Active management of a complex portfolio of investigations across WUBI to tight timeframes and which result in criminal, regulatory and civil action.
• Demonstrating clear operational grip and ensuring cases are delivered fairly, effectively and efficiently.
• Collaborating across organisational boundaries to disrupt harm as early as possible, especially in relation to financial crime.
• Being accountable for divisional budget and resource management decisions as part of the senior divisional leadership team.

What will the candidates get from the role?

The successful candidates will:

• Join the FCA’s senior leadership team at an exciting period of change for financial services and its regulation.
• Lead a department of talented and experienced people, working collaboratively on significant projects and programmes.
• Get exposure to a broad range of issues and will contribute to the leadership team of both Enforcement and Market Oversight and the FCA, helping to shape and influence the organisation’s strategy.

Skills/Experience Required

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Minimum

• Sound technical understanding of the regulatory framework in the UK and the FCA's place within it, with knowledge of the FCA’s powers and policies in relation to investigation and enforcement activity including criminal investigations and prosecutions.
• Significant people management and leadership experience, with a demonstrated ability to guide, motivate, and inspire large teams, while addressing performance concerns to build high performing teams.
• Extensive experience leading and overseeing complex investigations, with demonstrated clear operational grip.
• Senior stakeholder management skills, with experience influencing internally and externally, and working across organisational boundaries to deliver cross-organisation projects.
• Ability to develop and implement change and process efficiency/improvements, delivering value for money and innovation.

Essential

• A clear track record of leading teams to deliver results against business priorities.
• A developed understanding of the regulatory and political environment in which the FCA operates, and an ability to build in-depth knowledge in this area.
• Ability to manage demanding situations, robustness in the face of challenge and able to make practical and balanced decisions quickly.
• Proficiency in maintaining strong working relationships across different business areas and to set joint goals for delivery.
• Negotiation and influencing skills – to deploy internally and externally.
• Ability to work as part of a senior leadership team with a wide range of responsibilities, supporting colleagues and the Director in the delivery of their work.
• Understanding how intelligence supports efforts to prevent and respond to criminal activity.
• Budget management and experience of managing external resources.

The FCA’s Values & Diversity

Our ambition is to create a diverse and inclusive workplace that reflects the society we serve, helping us to be a better regulator. We serve the public and our decisions directly affect the wellbeing of people, businesses and the UK economy. So, our values matter. They represent the culture we aspire to every day, guiding our judgements, building trust and helping us to be ‘At our best’. The FCA is committed to achieving greater diversity across all levels of our organisation. Given this, we particularly welcome applications from women, disabled, and minority ethnic candidates, as under-represented groups. As an inclusive employer, we are open to considering flexible working arrangements, including job shares. Please inform your recruiter if you wish to apply for this role on a flexible basis.

Application Support

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best. If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.

Benefits

Our competitive benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work, or you have the option to top up your base salary by taking this as cash. Core benefits that you will receive as standard are:

• 30 days holiday per year plus bank holidays
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

Conflicts of interest

All applicants to the FCA are required to demonstrate that they do not have other interests likely to conflict with their responsibilities as an employee of the FCA. You should declare any potential conflict of interest as early as possible in the selection process, and also disclose information or personal connections that, if appointed, might be open to misperception. Any potential conflicts of interest will not prevent candidates going forward to interview but may, if appropriate, be explored during the interview to establish how the candidates would address the issue(s) should they be successful in their application.

Useful information

The closing date for this role is 23:55 Monday 21st September. Applications must be submitted through Workday, email applications will not be accepted. Selection will be via a two-stage interview and psychometric assessment. This role can be London, Edinburgh or Leeds based. If the successful applicant is based in Edinburgh or Leeds, regular travel to the London office will be required as the team is primarily London based. The salary range for the role for London £135,000 to £180,000, and National £121,000 to £162,000. If successful, you will be required to obtain and retain a minimum SC Clearance and be prepared to seek DV clearance in due course. We currently operate a hybrid working model, from September 2026, FCA employees will be required to spend a minimum of 50% of their working time in the office. Our Executive Director and Directors will be expected to be in a minimum of 60% per month. This way of working applies in our Stratford, Leeds and Edinburgh office.

For further information about the role, please contact Justeen Tusini.