Critical Third Parties Oversight Manager in London

This role is graded as: Manager, Regulatory

Your external recruitment contact is Shafika via Shafika.shaikh@fca.org.uk. Your internal recruitment contact is Iona via Iona.magee@fca.org.uk. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team: We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Under FSMA 2023, the FCA has taken on joint responsibility with PRA and the Bank of England for overseeing the operational resilience of CTPs. This is an extremely high profile area of work that is central to the FCA’s work to instil trust in financial services and minimise the impact of operational disruptions on the financial services industry.

Role responsibilities:

• Provide leadership to a team of FCA supervisors and operational resilience specialists in delivering the regulators’ joint oversight approach to Critical Third Parties and the services they provide to the FS sector.
• Lead meetings with senior executives from CTPs on the resilience of their services.
• Play a key role in the Technology, Resilience and Cyber Department’s leadership team, contributing to the delivery of the departmental strategy as we deliver on the FCA's agenda to protect consumers and markets from harm.
• Work closely with a range of external stakeholders, including across HM Treasury, the Bank of England, PRA and National Cyber Security Centre and international regulators, on issues to do with systemic risk.
• During live incidents affecting a firm, CTP or sector, be on call to respond out of hours and provide specialist input to the FCA's response.

Skills required:

• Minimum: Demonstrable people management skills, evidence of coaching, motivating and leading a diverse team of people.
• Prior experience of developing and delivering strategies to mitigate the risk of harm posed by firms’ business models and culture.
• Prior extensive qualitative and quantitative analytical experience.
• Essential: Good stakeholder management skills – ability to build effective relationships with internal and external stakeholders.
• Good communication skills, both written and oral (ability to convey complex issues in a coherent and compelling way, including for communicating technical issues to non-technical audiences).
• Exceptionally good judgement, supported by highly developed reasoning skills and high levels of diligence; can demonstrate making challenging, risk-based choices in a complex and changing landscape.
• Highly organised and experienced in managing a range of work across multiple firms/CTPs at the same time, prioritising appropriately and escalating where necessary.
• Experience in dealing with contentious issues, taking decisive action and delivering difficult messages.
• An ability to get up to speed on new issues quickly and innovative thinking for how to deal with new complex problems most effectively.
• Significant experience working with either financial services firms, large third party providers (e.g. cloud service providers), across regulators and/or government departments.

Benefits:

• 25 days annual leave plus bank holidays.
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Colleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices.
• A flexible benefits scheme designed around your lifestyle.

Our values and culture: Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach: We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines:

• Advert Close Date: 10th September.
• CV Review/Shortlist: 14th September.
• First Interview: W/C 18th September.
• Manager Assessment: W/C 28th September.
• Second Interview: W/C 2nd October.

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. SC Clearance is required for this role (SC Guidance) - you will hold or will be required to obtain Security Check (SC) level vetting.