CASS Operations & Data Analyst (12-Month Contract) in London

Division: Supervision, Policy and Competition

Department: Resolution Strategy, Operations and CASS (ReSOC)

Salary: National (Edinburgh and Leeds) £43,100 to £53,700 per annum and London £47,300 to £59,000 per annum (Salary offered will be based on skills and experience)

Grade: Associate, Regulatory

About The FCA And Team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate, the Resolution Strategy, Operations & CASS (ReSOC) department leads the FCA’s efforts to enhance client asset protection thereby boosting consumer protection and market integrity through risk assessment, data analysis and supervision of firms’ compliance with the Client Assets Sourcebook.

Role Responsibilities

• Support the CASS Operations, Data and Risk team as a first-line intake point for information and data received by ReSOC from firms, auditors and internal stakeholders.
• Apply a consistent, risk-based approach to prioritise incoming correspondence and data, identify key themes and potential consumer harm indicators, and accelerate escalation within agreed timescales.
• Produce concise analysis and MI for stakeholders to support timely decision-making and effective allocation of work across ReSOC and wider FCA teams, ensuring decisions are well informed and aligned to consumer protection goals.
• Develop deep knowledge of the CASS regime to enhance your grasp of how firms protect client assets across the UK.
• Identify recurring issues, bottlenecks and avoidable rework; propose and implement process improvements (templates, guidance, automation opportunities, standard operating procedures) to improve efficiency and quality.

Minimum Skills Required

• Prior experience of case management systems such as Salesforce, Tableau and related workflows.
• Prior experience of data analysis and reporting using large datasets.
• Demonstrable experience of using MS Excel to intermediate level.

Essential Qualifications

• Keen attention to detail and solid analytical skills, paired with an open, innovative mindset that encourages new ideas and collaborative problem solving.
• Ability to build positive relationships with key stakeholders, representing the department with confidence, warmth and credibility.
• Highly effective communication skills, using clear, audience-focused reasoning to translate complex issues into concise messages for a wide range of audiences.
• Supportive organisational approach, able to balance multiple priorities, manage demanding timescales and create a steady, structured workflow for yourself and others.
• Experience reviewing processes and workflows, supported by well organised document management skills that help teams work smoothly and consistently.

Benefits

• 25 days annual leave plus bank holidays.
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model: employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders), changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
• A flexible benefits scheme designed around your lifestyle.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.