Case Officer in London

Overview

This role is graded as: Associate - Level 8 - Regulatory.

About The FCA And Team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you will play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Authorisations Division serves as the initial point of contact for firms and individuals seeking to provide regulated financial services in the UK, making authorisation decisions to ensure applicants meet the FCA's standards.

Role Responsibilities

• Assess the suitability of senior leaders applying for key roles such as Directors, CEOs, Board Chairs and Chief Risk Officers, ensuring only the right individuals guide the direction of authorised firms.
• Manage a diverse and challenging portfolio of applications, applying curiosity and analytical skills to uncover issues and take decisive action that safeguards organisational integrity.
• Collaborate with senior stakeholders across the industry and internally, building trusted relationships to reach well-informed decisions that uphold regulatory standards.
• Contribute to wider departmental and divisional initiatives, implementing improvements and sharing specialist knowledge to enhance processes and deliver lasting impact.

Minimum Skills

• Prior experience in a role which requires effective organisational skills, with demonstrated experience in managing a varied and complex workload.
• Demonstrable experience investigating, assessing, analysing and judging information from a range of different sources.
• Proficient written and verbal communication skills, including the ability to present complex information to senior stakeholders in a clear and compelling way.
• Good knowledge and understanding of the financial services industry.
• A good collaborator who demonstrates an inclusive approach and the ability to deliver shared goals.
• Knowledge and understanding of the Regulatory environment in which financial services firms operate, including the FCA's approach to Authorising firms and individuals.
• Knowledge and understanding of the Senior Managers and Certification Regime (SM&CR).
• Effective planning, prioritisation, and organisational skills, including demonstrated ability to work in challenging environments on a diverse set of competing priorities, tasks, and issues.
• Ability to work effectively with minimal oversight to maintain focus and achieve desired outcomes.

Benefits

• 25 days annual leave plus bank holidays.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that is free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach

We are proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role's key requirements.

Useful information and timelines

Job Advert close: Wednesday 28th January. CV Review/Shortlist: Friday 30th January. First Interview: w/c 9th February. Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. SC Clearance is required for this role (SC Guidance) - you will hold or will be required to obtain Security Check (SC) level vetting.