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- Tasks: Join a dynamic team to manage IT changes and ensure service continuity.
- Company: The FCA regulates UK financial markets, promoting honesty and fairness.
- Benefits: Enjoy hybrid working, 25 days holiday, private healthcare, and a competitive pension scheme.
- Why this job: Gain hands-on experience in IT change management while enhancing your networking and analytical skills.
- Qualifications: ITIL knowledge and practical experience in change management are essential.
- Other info: We welcome diverse applicants and offer flexible working arrangements.
The predicted salary is between 30720 - 36400 £ per year.
Join to apply for the IT change management 6 Month FTC role at Financial Conduct Authority.
Division: Data, Technology and Innovation
Department: Change management
Salary: National (Edinburgh and Leeds) ranging from £39,100 to £45,633 and London £41,600 to £48,533 per annum (salary offered will be based on skills and experience)
About The FCA: The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive.
The team: The Change Management team within the Service Management function is dedicated to maintaining and protecting the Live Service. They focus on analysing the risks and impacts of IT Changes to ensure service continuity. The team works collaboratively to facilitate the Change Management Process with a strong emphasis on risk mitigation.
What will you be doing?
- Partnering with a team dedicated to IT change management
- Facilitating the change management process with appropriate rigor and risk mitigation when assessing change records
- Supporting problem groups and suppliers with change management processes and driving quality improvements
- Managing the timely processing of incoming change records requests through effective queue management
- Administering SSL certificates to ensure no back-end certificates expire, preventing disruptions to live services
- Producing required monthly management information for the team and contributing to the continuous improvement of change management processes
What will you get from the role?
- Opportunity to learn about IT change management capabilities and apply analytical skills to assess IT changes
- Gain a deep understanding of ITIL service management processes including change management, configuration management, incident, and problem management
- Develop and influence relationships with key stakeholders at all levels across DTI (internal and external)
- Enhance networking and communication skills in a dynamic environment
- Utilize analytical and pragmatic problem-solving skills to make informed choices and address critical issues
- Build confidence within the organization and with third-party suppliers, representing technology effectively
Which skills are required?
- Demonstrated expertise in ITIL-based service management processes (ITIL Foundation Certified as desirable)
- Practical experience managing change, configuration, incident, and problem management activities
- Proficient in the use of ServiceNow for IT service management operations
- Proven ability to influence and develop relationships with key stakeholders at all levels, both internally and externally
- Excellent networking and communication skills, enabling effective collaboration and information sharing
- Strong analytical skills for making informed assessment choices
- Pragmatic problem-solving abilities, using sound judgment to quickly identify and address key issues
- Expertise in a service-oriented approach, with experience working in operational teams, including those from third-party suppliers
- Demonstrated ability to build confidence, both personally and on behalf of the Technology team
- Experience in representing Technology effectively in various contexts and interactions
Our Values & Diversity: We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
Benefits Of Working At The FCA:
- 25 days holiday per year plus bank holidays
- Hybrid working (work from home up to 60% of your time)
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month
- Life assurance of eight times your basic salary
- Income protection
- A competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle
Application Support: We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
Useful Information and Timeline: This role is graded as Corporate Associate. Advert Closing Date: 2nd May. CV Review/Shortlist: W/C 5th May. Competency Based Interview: W/C 12th May.
IT change management 6 Month FTC employer: Financial Conduct Authority
Contact Detail:
Financial Conduct Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT change management 6 Month FTC
✨Tip Number 1
Familiarise yourself with ITIL service management processes, especially change management. Understanding these concepts will not only help you in the role but also impress the interviewers with your knowledge.
✨Tip Number 2
Network with professionals in the field of IT change management. Attend relevant webinars or local meetups to connect with others who work at the FCA or similar organisations, as personal connections can often lead to job opportunities.
✨Tip Number 3
Brush up on your ServiceNow skills, as proficiency in this tool is essential for the role. Consider taking a quick online course or tutorial to ensure you're comfortable using it during the application process.
✨Tip Number 4
Prepare to discuss your experience with risk mitigation and problem-solving in previous roles. Be ready to provide specific examples that demonstrate your analytical skills and ability to manage change effectively.
We think you need these skills to ace IT change management 6 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT change management, particularly focusing on your expertise in ITIL-based service management processes. Use specific examples to demonstrate your skills in managing change and configuration.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying to the Financial Conduct Authority. Emphasise your analytical skills and experience with ServiceNow, as well as your ability to influence stakeholders and drive quality improvements.
Highlight Relevant Skills: In your application, specifically mention your strong networking and communication skills. Provide examples of how you've successfully collaborated with teams or managed relationships with third-party suppliers in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've used pragmatic problem-solving skills to address key issues in IT change management. This will demonstrate your capability to make informed decisions and contribute to continuous improvement within the team.
How to prepare for a job interview at Financial Conduct Authority
✨Understand ITIL Framework
Make sure you have a solid grasp of the ITIL service management processes, especially change management. Familiarise yourself with how these processes work in practice, as this will be crucial for your role.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used analytical skills to assess IT changes. Highlight any experiences where your problem-solving abilities made a significant impact on service continuity.
✨Build Relationships
Demonstrate your ability to influence and develop relationships with stakeholders. Be ready to share instances where you've successfully collaborated with internal teams or third-party suppliers.
✨Communicate Effectively
Practice clear and concise communication. Since the role involves networking and information sharing, being able to articulate your thoughts and ideas effectively will set you apart during the interview.
