At a Glance
- Tasks: Support CASS Operations by analysing data and improving processes for better efficiency.
- Company: Join a leading regulatory body focused on consumer protection and operational excellence.
- Benefits: Competitive salary, 25 days annual leave, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate and innovate in a supportive environment.
- Why this job: Make a real impact on consumer protection while developing your analytical and problem-solving skills.
- Qualifications: Experience with case management systems and strong data analysis skills required.
The predicted salary is between 43100 - 53700 € per year.
Division: Supervision, Policy and Competition
Department: Resolution Strategy, Operations and CASS (ReSOC)
Salary: National (Edinburgh and Leeds) ranging from £43,100 to £53,700 and London £47,300 to £59,000 per annum (Salary offered will be based on skills and experience)
Grade: Associate, Regulatory
Responsibilities
- Support the CASS Operations, Data and Risk team as a first‑line intake point for information and data received by ReSOC (from firms, auditors and internal stakeholders).
- Apply a consistent, risk‑based approach to prioritise incoming correspondence and data, identify key themes and potential consumer harm indicators, and escalate appropriately within agreed timescales.
- Produce concise analysis and MI for stakeholders to support timely decision‑making and effective allocation of work across ReSOC and wider FCA teams, ensuring decisions are well informed and aligned to consumer protection goals.
- Develop deep knowledge of the CASS regime, enhancing your grasp of how firms protect client assets across the UK.
- Identify recurring issues, bottlenecks and avoidable rework; propose and implement process improvements (templates, guidance, automation opportunities, standard operating procedures) to improve efficiency and quality.
Minimum Skills Required
- Prior experience of case management systems (e.g., Salesforce, Tableau) and related workflows.
- Prior experience of data analysis and reporting using large datasets.
- Demonstrable experience of using MS Excel to an intermediate level.
Essential Skills
- Keystone attention to detail and solid analytical skills, paired with an open, innovative mindset that encourages new ideas and collaborative problem solving.
- Ability to build positive relationships with key stakeholders, representing the department with confidence, warmth and credibility.
- Highly effective communication skills, using clear, audience‑focused reasoning to translate complex issues into concise messages for a wide range of audiences.
- Supportive organisational approach, able to balance multiple priorities, manage demanding timescales and create a steady, structured workflow for yourself and others.
- Experience reviewing processes and workflows, supported by well organised document management skills that help teams work smoothly and consistently.
Benefits
- 25 days annual leave plus
Resolution Strategy, Operations and CASS Analyst (12 month Fixed Term Contract/Acting Up/Secondment) in Edinburgh employer: Financial Conduct Authority
As a leading regulatory body, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. With competitive salaries and a comprehensive benefits package, including 25 days of annual leave, our Edinburgh and Leeds locations offer a vibrant environment where innovative ideas are encouraged, and collaboration is key. Join us to make a meaningful impact in consumer protection while advancing your career in a dynamic and rewarding setting.
Contact Detail:
Financial Conduct Authority Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Strategy, Operations and CASS Analyst (12 month Fixed Term Contract/Acting Up/Secondment) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and having your own questions ready. This shows you’re genuinely interested and helps you stand out from the crowd.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Resolution Strategy, Operations and CASS Analyst (12 month Fixed Term Contract/Acting Up/Secondment) in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with case management systems and data analysis. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Analytical Skills:Since this role involves a lot of data analysis, be sure to include specific examples of how you've used tools like Excel or other data systems in your previous roles. We love seeing how you’ve tackled complex problems and made informed decisions!
Communicate Clearly:Your written communication skills are key for this position. When crafting your application, keep it concise and focused. Use clear language to explain your experiences and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Financial Conduct Authority
✨Know Your CASS Inside Out
Make sure you brush up on the CASS regime before your interview. Understanding how firms protect client assets is crucial, so be prepared to discuss key themes and potential consumer harm indicators. This will show that you're not just familiar with the basics but have a deep knowledge of the subject.
✨Showcase Your Analytical Skills
Since the role involves data analysis and reporting, come ready to demonstrate your experience with case management systems and large datasets. Bring examples of how you've used tools like Excel or Tableau to produce concise analysis and MI. This will highlight your ability to support decision-making effectively.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice translating complex issues into simple messages. During the interview, focus on how you can build positive relationships with stakeholders and convey your ideas clearly. This will help you stand out as a candidate who can represent the department with warmth and credibility.
✨Be Ready to Discuss Process Improvements
Think about past experiences where you've identified bottlenecks or proposed process improvements. Be prepared to share specific examples of how you implemented changes that improved efficiency and quality. This shows that you’re proactive and can contribute to the continuous improvement of workflows.
