Consumer Duty Delivery Team – Lead

Job Title – Lead Associate – Consumer Duty Delivery Team

Division – Cross Cutting Policy and Strategy

Department – Consumer Policy and Outcomes

Salary – London = £64,900 to £88,100 and National £59,100 to £80,833 (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA .

The Consumer Duty Delivery Team sits in the Consumer Policy and Outcomes (CPO) Department, in the Cross Cutting Policy and Strategy Directorate. The directorate’s goal is to maintain a regulatory framework that sets clear standards we expect of all firms and individuals in UK financial services, to prevent harm to consumers or markets. The team plays a central role in the delivery of the Consumer Duty.

Our delivery work includes: external engagement on the Duty; internal training, engagement and embedding of the Duty; drawing together our organisational Consumer Duty workplan; and delivery of cross-cutting work across a range of topics, including outcomes monitoring, smaller firms, and distribution chains.

What will you be doing?

We are looking for a talented colleague to join us as a Lead Associate in the Consumer Duty Policy team. The role offers an exciting opportunity to drive forward our approach to realising the benefits of the Duty, for consumers and firms.

• You will be responsible for the delivery of several cross-cutting projects in the Consumer Duty Delivery team, and our approach to proactive and reactive stakeholder management and communication. In doing so, you will provide input on the team’s wider work and shape how we report to senior committees on the progress in implementing the Duty

• You will line manage Associates / Senior Associates; work through others to plan and deliver their programme of work; and work closely with the team’s manager to motivate and manage the team, supporting and developing colleagues

What will you get from the role?

• This role is an exciting opportunity to drive forward work on the Consumer Duty, a high-profile and powerful regulatory intervention that is making a significant positive difference for UK consumers

• You will have the opportunity to play a role in making sure the FCA uses its resources efficiently and effectively to deliver good consumer outcomes, including the planning and prioritisation of those activities that will have the biggest impact

• This role will give you the opportunity to build and develop relationships across the organisation, including regular engagement with senior leadership. You will use and develop a range of collaboration and influencing techniques to partner with teams across the organisation. You will have the chance to use creativity, lateral thinking and excellent analysis to think about how we can address challenges

• Your work will be high-profile, intellectually stimulating, and supported by a friendly and welcoming team of Consumer Duty experts working together to achieve team successes

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here )

Minimum

• Prior experience in applying analytical skills, whether gained in research, economics, insight or policy work

• Experience of delivering project work as part of high-performing multi-disciplinary teams

• Prior experience in building and maintaining senior stakeholder relationships, both internal and external

Essential

• Experience of planning, overseeing and driving delivery of projects

• Confidence in playing a leading role in teams, generating enthusiasm and engagement, helping colleagues to deliver effectively, and helping them grow

• Experience of influencing and persuading internal and external stakeholders with authority and credibility

• A proven ability to identify and analyse a variety of information sources to form well-reasoned judgements and make proposals on this basis

• Ability to identify and work effectively with a variety of stakeholders across the FCA, ensuring collaborative working, seeking input and providing constructive challenge

• A self-starter with the ability to get up to speed on new issues quickly and work independently to deliver key initiatives, identify potential issues and suggest solutions, with limited oversight

• A team player, with a positive and flexible approach and outlook to their work, able to achieve shared goals and to support and assist others in delivering

• Strong time-management skills, with proven experience of delivering multiple tasks within challenging timeframes

• Willingness to learn and develop, take on new responsibilities, get involved in a broad range of issues and workstreams and adopt a flexible approach to the way you work and what you work on

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our Lead Associate role.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa

• A non-contributory Pension of at least 8%

• Life assurance

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA – Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as: Lead Associate – Regulatory

• Advert Close – 26th August

• Candidate Shortlist – 28th August

• Case study – W/C 1st September

• Interviews – W/C – 8th September

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contactVivien Durgo at or Riley Fox at

Applications must be submitted through our online portal. Applications sent via email will not be accepted.

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