Consumer Insights & Strategy Lead- Part-Time (3 days per week) in City of London

Division: Data, Technology & Innovation

Department: Consumer Insight & Analytics (CI&A)

Salary: National (Edinburgh and Leeds) ranging from £59,100 to £80,233 and London from £64,900 to £88,100 (salary offered will be based on skills and experience, and per year pro rata)

This role is graded as: Lead Associate - Regulatory

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile and cost-effective technology and data ecosystem that drives better decisions, transparency and operational efficiency. Sitting within DTI, the Digital Intelligence Solutions team deliver a Digital Unified Intelligence Environment (DUIE) to surface insights for action through tools, dashboards and bespoke analysis.

Role responsibilities

• Guide the delivery and enhancement of the departments business dashboards, supporting directorates such as Supervision, Authorisations and strategic programmes.
• Oversee the FCA’s social media listening tool and vendor relationship, ensuring it is used effectively to generate actionable insights.
• Act as the Data Steward for consumer and social media data, managing contracts, ensuring compliant and responsible usage and upholding FCA governance standards.
• Drive innovation through SOCMINT, designing new analytical products, coordinating communications initiatives, and expanding the reach of consumer insight across the organisation.
• Support, mentor and develop a team of Senior Analysts, fostering professional growth through coaching, training and career development opportunities.
• Operate in a dynamic, fast-paced environment, translating complex data into clear insights, engaging stakeholders across the organisation and contributing to continuous improvement and innovation within the Digital Intelligence Solutions department.

Skills required

• Minimum: Prior experience working with analytics or insights from consumer, social, or market sources, including prior exposure to SOCMINT and vendor tools.
• Hands on experience using dashboards and visualisation tools (e.g., Tableau) to present insights clearly to business users.
• Experience in managing a team, including coaching, training and mentoring analysts to develop their skills.

• Essential: Excellent time and task-management skills, able to deliver high-quality outputs under tight deadlines in a fast-paced, dynamic environment.
• Strong stakeholder management and communication skills, able to engage senior members, build trust and translate insights into actionable recommendations.
• Curious and proactive mindset, continuously seeking opportunities to learn, upskill and innovate within the team and wider organisation.
• Adaptable and flexible, capable of managing multiple priorities across different projects and business areas while maintaining focus on results.

Benefits

• 25 days annual leave per year pro rata, plus bank holidays.
• Hybrid model with up to 60% remote work.
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines

This is a part-time opportunity 3 days per week.

Job advert close: 23 November at 11:59.

CV Review/Shortlist 24 -25 November.

First Interview: from 1 December.

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

SC Clearance is required for this role - you will hold or will be required to obtain Security Check (SC) level vetting.