At a Glance
- Tasks: Support customers with health benefits via phone and online, providing top-notch service.
- Company: Join Maximus, a leader in customer care with a focus on health services.
- Benefits: Enjoy competitive pay, comprehensive insurance, and tuition reimbursement for your education.
- Other info: Flexible hybrid work model with opportunities for professional growth and wellness support.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Fluent in English and Spanish, with a high school diploma or GED required.
The predicted salary is between 15 - 15 £ per hour.
Maximus has four upcoming training sessions scheduled. The first session will begin onsite on July 27, 2026, then followed by a second session August 10, 2026.
Maximus is currently hiring Bilingual Customer Service Representatives (Spanish & English Calls) to join our team!
This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals.
To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
Please note, these are full‑time, hybrid roles- you will begin training on site for the first week and then have the option to work from home.
There may be times you will be asked to report to our location in Edinburg, TX due to business needs.
Why Join Maximus?
- Competitive Compensation
- Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance.
- Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package – Enjoy PTO, Holidays, and sick leave,
- Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement – Invest in your ongoing education and development.
- Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities – Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities
- Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
- Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
- Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
- Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
- Navigate multiple computer systems while interacting with customers and perform data entry accurately.
- Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
- Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
- Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
- Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
- Facilitate translation or interpretation services for non-english speaking customers according to procedures.
- Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
- Meet Quality Assurance (QA), productivity, and other key performance metrics.
- Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
- Perform other related duties as assigned by management.
- Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Job Requirements
- High School Diploma or GED with 0-1 years’ experience
- Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot
- Proficient in managing repetitive and high-volume calls
- Proficient typing skills
- Consistently showcases a strong sense of urgency and performs well under pressure
- Strong organizational and work prioritization abilities
- Skilled in the use of Teams
- Fundamental computer proficiency in Windows and/or Mac
- Available to work any 8-hour shift Monday to Friday from 8:00 a. m. to 6:30 p. m. (Central Time)
- Bilingual candidates must pass a bilingual assessment
- Training Requirements
- Must be able to work onsite first week of training
- Must be able to complete classroom and on-the-job training with no time missed
- Required Guidelines for Remote Work Environment
- Workspace must be quiet, free of distractions, and no background noise
- Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station: Maximus will provide equipment
- Web camera is required for all Maximus and agency staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility
- Internet must be a traditional, wired high-speed connection such as cable or fiber
- Must be able disable modem firewalls to ensure proper VPN and product access
- High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload
- Required to connect the ethernet cable directly from the modem or router to computer
- Wi‑Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted
- Work‑from‑home staff may be required to work on‑site for those who fail to meet the work‑from‑home guidelines and/or whose performance is not at an acceptable level
- Must work and reside within Texas
- Must live within 70 miles of site: Edinburg, Tx
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus’s total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant’s salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process including accessing job postings, completing assessments, or participating in interviews, please contact People Operations at applicantaccom@maximus. com.
- Minimum Salary
- $15.00
- Maximum Salary
- $15.00
- #Health Texas #LI-Hybrid
- #J-18808-Ljbffr
Bilingual Customer Service Representative employer: Financecolombia
Legacy Behavioral Health is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a supportive work culture, comprehensive training, and opportunities for professional growth, you will thrive in a role that not only enhances your skills but also contributes to the health and wellness of individuals across Georgia. Join us in a fulfilling career where your efforts directly improve lives and foster a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Financecolombia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Financecolombia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bilingual Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Financecolombia:Your cover letter is your chance to shine! Tell us why you want to work at Financecolombia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Financecolombia!
How to prepare for a job interview at Financecolombia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
