At a Glance
- Tasks: Support publicans by optimising cash collection and maintaining product supply.
- Company: Join Stonegate Group, the UK's largest pub and bar operator.
- Benefits: Enjoy 25 days annual leave, bonus schemes, and exclusive discounts.
- Other info: Dynamic environment with excellent learning and development opportunities.
- Why this job: Make a real impact in a vibrant, inclusive culture while developing your career.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms, including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
As Credit Controller, you will support our publicans by maintaining product supply to pubs while optimising cash collection and reducing credit risk across the business. You’ll build strong, collaborative relationships with both internal teams and external stakeholders, contributing directly to the successful delivery of our departmental goals.
Key Responsibilities
- Develop and maintain strong working relationships with the Operations team and publicans.
- Maintain beer supplies wherever possible.
- Where a publican pays cash with order, continue to seek payment of rent and other outstanding account balances.
- Engage with challenging publican accounts using a firm but fair approach, while working within agreed procedures.
- Review all referred orders promptly.
- Notify RMs of any held orders and seek their support where necessary.
- Ensure all orders are released before the agreed cut-off time.
- Regularly review refer accounts, payment terms, and credit limits.
- Review banking updates promptly, identify all cash receipts, and update Navision notes accordingly.
- Escalate non-compliant accounts promptly to the Credit Control Team Leader in line with process requirements.
- Avoid debt escalation by consistently following agreed procedures.
- Ensure that all elements of a publican account are actively pursued.
- Promote self-serve with our publicans and direct them to the PubHub.
- Continuously challenge the direct debit saturation rate, with the aim of converting cash accounts to direct debit wherever possible, including rent-only arrangements.
- Action seven-day letters in line with the agreed process.
- Issue a Letter Before Action in collaboration with the operations.
- Record all queries in Zendesk and note the ticket number on the Navision account.
- Review this activity weekly and ensure all queries are followed through to resolution.
- Meet the daily target for outbound call activity.
- Conduct a 30-minute fortnightly RM/Credit Controller debt review for each RM and record the outcome in the meeting tracker.
- Ensure Navision records are clear, accurate, and kept up to date.
- Attend Credit Control Team Leader huddles and meetings as required.
- Continually review ways of working and promote new ideas that improve efficiency.
- Take ownership of personal development and career aspirations.
- Delivery of targets and goals.
About You
- Experience of working in a credit control team is essential.
- Excellent communication skills, including a clear and concise telephone manner.
- Ability to show empathy and well-developed listening skills.
- Strong numerical and analytical skills.
- Strong organisational and time management skills.
- Ability to influence at all levels.
- A positive approach and drive to deliver excellent customer service.
- Knowledge of Navision preferred.
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year.
- Bonus Scheme.
- Access to discounted Private Medical Insurance through Vitality.
- Exclusive discounts on Dental Insurance.
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate.
- Life Assurance which gives access to Help @ Hand.
- Access to your pay early via Stream.
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers.
- Discounted access to David Lloyd membership.
- Award winning Learning & Development programmes to drive your career.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Credit Controller - 6m FTC in Solihull employer: Finance - FP&A Group
Stonegate Group is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee wellbeing. With a commitment to personal development and a range of benefits including generous annual leave, flexible support, and exclusive discounts, we empower our team members to thrive both personally and professionally in the dynamic hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller - 6m FTC in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Stonegate or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Stonegate’s values and culture. Show them you’re not just about numbers; you understand their commitment to inclusivity and community. Tailor your answers to reflect how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! As a Credit Controller, you’ll need to engage with publicans and internal teams. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stonegate family.
We think you need these skills to ace Credit Controller - 6m FTC in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at Stonegate Group. Let us know what makes you unique!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure to demonstrate your clear and concise writing style in your application. We love candidates who can express themselves well, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Finance - FP&A Group
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate strong numerical and analytical skills. Brush up on your financial knowledge and be ready to discuss how you've managed cash flow or reduced credit risk in previous roles. This will show that you understand the core responsibilities of the position.
✨Build Rapport
Stonegate values strong relationships with publicans and internal teams. During the interview, think of examples where you've successfully built rapport with clients or colleagues. Highlight your communication skills and ability to influence at all levels, as this is crucial for the role.
✨Show Empathy and Listening Skills
The job requires a firm but fair approach when dealing with challenging accounts. Prepare to discuss situations where you've had to listen actively and show empathy while resolving issues. This will demonstrate your ability to handle sensitive conversations effectively.
✨Familiarise Yourself with Navision
While knowledge of Navision is preferred, showing a willingness to learn can go a long way. If you have experience with similar systems, mention it. If not, do a bit of research on Navision and be prepared to discuss how you would adapt to using it in your role.
