Stonegate Group is hiring a Contact Centre Executive to deliver high-quality customer service across pubs, bars and venues in the UK. You will work with AI-assisted tools to handle complex queries, escalate when needed, and improve processes.
The role offers exposure to multiple business areas and a path into broader customer service operations. You will engage with Publicans and site teams, manage queries in our SLA-backed system, and support promotional campaigns across channels.
#J-18808-Ljbffr
AI-Enabled Hospitality Contact Centre Executive employer: Finance - FP&A Group
Stonegate Group is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee wellbeing. With a commitment to personal growth through award-winning Learning & Development programmes, alongside generous benefits like 25 days of annual leave and access to discounted health insurance, employees are empowered to thrive both personally and professionally in a supportive environment. Located at the heart of the UK's largest pub and bar operator, this role as a Debt Recovery Controller not only provides meaningful work but also the opportunity to be part of a diverse team that reflects the communities we serve.
