At a Glance
- Tasks: Lead engineering projects and build innovative software solutions for customer support.
- Company: Join Fin, a fast-growing AI Customer Agent company transforming customer experiences.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health benefits.
- Other info: Hybrid working policy with a focus on collaboration and a supportive culture.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: Experience in SaaS products, strong programming skills, and leadership abilities.
The predicted salary is between 63000 - 77000 £ per year.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.
What will I be doing?
- Contribute to our technical architecture as we grow.
- Care about agility as much you care for scalability and availability.
- Contribute to all phases of software development including ideation, prototyping, design and implementation.
- Build using the best tools in the industry.
- Play an active role in hiring, mentoring and career development of other engineers.
- Raise the bar for technical standards, performance, reliability, and operational excellence.
What skills do I need?
- Significant, demonstrated impact that your work has had on the product and/or the teams.
- Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.).
- Experience with Distributed systems.
- 2+ years of experience as the primary technical leader for a team.
- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.
Benefits
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers.
- Cycle-to-Work Scheme with secure bike storage.
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity.
Staff Product Engineer employer: Fin
Fin is an exceptional employer located in the vibrant Greater London area, offering a dynamic work environment that champions innovation and collaboration. With a strong emphasis on employee growth, the company provides ample opportunities for professional development and networking within the thriving startup ecosystem. The supportive culture, combined with flexible working arrangements and a comprehensive benefits package, makes Fin an attractive choice for those seeking meaningful and rewarding employment in the tech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Staff Product Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Fin or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Fin.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Fin.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Fin that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Staff Product Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Fin.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Fin and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Fin
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Fin uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
