At a Glance
- Tasks: Lead AI product management and shape the future of customer experiences with cutting-edge technology.
- Company: Join Fin, part of Salesforce, a leader in AI-driven customer support.
- Benefits: Enjoy competitive pay, flexible work options, and a focus on your well-being.
- Other info: Collaborative culture with opportunities for growth and autonomy.
- Why this job: Make a real impact in AI product development and customer service innovation.
- Qualifications: Experience in AI/ML products and strong problem-solving skills required.
The predicted salary is between 75600 - 92400 £ per year.
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service to sales to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
We're building a new function at Fin: AI Product Management. For over a decade, Fin has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Fin AI platform and AI agent.
What will I be doing?
- Lead a major part of our AI product surface. You’ll own an important area of Fin's AI platform or AI agent and be accountable for its vision, strategy, and impact.
- Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work.
- Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers.
- Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches.
- Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Fin platform.
- Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.
What skills do I need?
- Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI.
- Excellent product judgment. You balance customer needs, business goals, and technical realities.
- Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations.
- Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software.
- Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum.
Why you'll love it here
- You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.
- You’ll have real autonomy, real impact, and real responsibility.
- You’ll help build the next generation of customer service through the power of AI.
- You’ll help shape the future of AI PM craft at Fin.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Staff AI Product Manager employer: Fin
Fin is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where collaboration and innovation thrive. With a commitment to diversity and a hybrid working policy, employees enjoy the flexibility of remote work while being part of a dynamic team that values their contributions. The Solutions Architect role provides unique opportunities to engage directly with customers, influence product direction, and develop impactful solutions in a fast-paced environment, making it a rewarding place for those looking to advance their careers in AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land Staff AI Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Fin!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Fin would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Fin through your school's career services!
We think you need these skills to ace Staff AI Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Staff AI Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Staff AI Product Manager position at Fin. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Fin
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
