At a Glance
- Tasks: Lead AI deployments and support partners in delivering top-notch customer service solutions.
- Company: Join a forward-thinking tech company revolutionising customer support with AI.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Be at the forefront of AI technology and make a real difference in customer experiences.
- Qualifications: 6+ years in customer-facing roles, strong technical skills, and a passion for coaching.
The predicted salary is between 60000 - 80000 £ per year.
It's an exciting time at Fin - especially within our Deployment Services team. We're helping some of the world's most innovative companies transform how they support their customers through AI-powered customer service. A growing proportion of that work is delivered through our certified partner network, and we need someone to make sure that delivery is world-class.
As a Partner-Facing AI Deployment Consultant, you'll be the technical backbone of our partner ecosystem - enabling partners to deliver high-quality Intercom and Fin deployments, resolving their technical escalations, and stepping in to lead customer engagements directly when needed. You'll be expected to be an expert on deploying Fin and related products as they are released and evolve - staying ahead of the curve so you can bring that knowledge to partners before they need it. You'll combine deep product expertise with a coaching mindset, ensuring our partners are equipped, supported, and held to the same standard we hold ourselves. You'll work closely with our Partner Services team, internal Product and Engineering teams, and directly with partners and their customers. This is a perfect role for someone who thrives at the intersection of technical delivery, enablement, and quality assurance across a scaled delivery model.
What Will I Be Doing?
- Working closely with Partner Services Managers, you will act as the primary technical point of contact for certified delivery partners, helping them resolve deployment-related issues across Intercom's platform including Fin, Workflows, Procedures, Guidance, and integrations.
- Manage technical partner escalations with internal Product and Engineering teams - triaging issues, providing context, and driving them to resolution so partner-led deployments stay on track.
- Enable partners on new product features, technical updates, and deployment methodology changes through structured enablement sessions, documentation, and hands-on walkthroughs.
- Shadow partner-led deployments to monitor delivery quality, provide real-time feedback, and ensure alignment with Intercom's product best practices and Deployment Services methodology.
- Step in and lead customer deployments directly where a partner is unable to deliver or where delivery quality falls below the required standard - ensuring the customer experience is protected regardless of who is delivering.
- Perform hands-on configuration of Intercom features - including automation, workflows, reporting, and Fin - both as part of direct delivery and as a reference point for partner enablement.
- Facilitate technical discovery sessions alongside partners for complex customer requirements, translating them into actionable deployment plans.
- Coordinate technical readiness activities including integrations, data migrations, and security reviews in partnership with our Forward Deployed Engineers and partner teams.
- Collaborate with Product and R&D teams to surface partner and customer feedback, identify product improvements, and help shape future innovations.
- Track and report on partner delivery quality metrics, identifying patterns in escalations and using them to improve enablement content and partner certification standards.
- Play a hands-on role in our partner certification program - assessing partner readiness, conducting technical evaluations, and ensuring partners meet the standard required to deliver Intercom deployments independently.
- Build and maintain enablement content in our AI-first learning delivery platform, including deployment playbooks, technical walkthroughs, feature update modules, and certification materials that keep our partner network current as the product evolves.
What Skills Do I Need?
- 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
- Experience working with or through delivery partners, channel partners, or system integrators - either enabling them, managing their output, or both.
- Proven success managing complex, multi-stakeholder projects where you are not always the one doing the hands-on work but are accountable for the outcome.
- Strong technical aptitude - comfortable configuring software platforms and discussing integrations, APIs, and data flows at a level that earns credibility with both partners and internal engineering teams.
- A coaching and enablement mindset - you get satisfaction from making others better, not just doing the work yourself. Experience building training or certification content is a plus.
- Excellent communication and relationship-building skills, capable of giving direct feedback to partners while maintaining a productive working relationship.
- Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.
- Analytical mindset with strong problem-solving, prioritisation, and decision-making skills.
- Adaptability and resilience - comfortable switching between enablement, escalation management, and direct delivery depending on what the situation requires.
- Passion for technology, AI, and helping customers succeed - whether that's through your own work or through the partners you support.
How Will I Be Measured
- Partner delivery quality - Are partner-led deployments meeting Intercom's methodology standards and achieving target automation rates?
- Escalation resolution - Are technical partner escalations being resolved quickly and effectively, keeping deployments on track?
- Enablement impact - Are partners demonstrating improved capability and independence as a result of your enablement and certification work?
- Certification throughput - Are new and existing partners progressing through the certification program and meeting the required technical standards?
- Customer satisfaction - Do customers on partner-delivered engagements receive the same quality of experience as those delivered directly by Intercom?
- Direct delivery readiness - When you step in to lead a deployment directly, are outcomes delivered on time and to the expected standard?
Senior AI Deployment Consultant - Partners employer: Fin
At Fin, we pride ourselves on being an exceptional employer, particularly for our Senior AI Deployment Consultant role. Our vibrant work culture fosters collaboration and innovation, providing ample opportunities for professional growth through hands-on training and a supportive environment. Located in a dynamic tech hub, we offer competitive benefits and the chance to work with cutting-edge AI technology, ensuring that our employees are not only equipped to succeed but also empowered to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior AI Deployment Consultant - Partners
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in AI deployment. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Don’t be shy about reaching out! If you see a role that excites you, drop a message to someone in the company or the hiring manager. A little initiative can go a long way in making a memorable impression.
✨Tip Number 4
Keep learning and adapting! Stay updated on the latest trends in AI and customer service tech. This not only boosts your knowledge but also shows employers that you're passionate and committed to your field.
We think you need these skills to ace Senior AI Deployment Consultant - Partners
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience with AI deployment and partner management, as this is what we’re looking for. Show us how your skills align with our needs!
Showcase Your Technical Skills:We want to see your technical prowess! Include specific examples of software platforms you've configured or integrated, especially if they relate to customer experience tools like Intercom or similar. This will help us understand your capabilities.
Demonstrate Your Coaching Mindset:Since we value a coaching approach, share instances where you’ve enabled others or built training content. We love seeing how you’ve helped partners or teams improve their skills and performance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Fin
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of AI deployment and customer service platforms like Intercom. Brush up on APIs, integrations, and data flows, as you'll need to discuss these confidently during the interview.
✨Showcase Your Coaching Skills
Since this role involves enabling partners, be ready to share examples of how you've successfully coached others in the past. Highlight your experience in building training content or leading enablement sessions to demonstrate your coaching mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of specific situations where you managed complex projects or resolved technical escalations, and be prepared to explain your thought process and outcomes.
✨Emphasise Collaboration and Communication
This role requires working closely with various teams and partners. Be ready to discuss how you've built relationships and communicated effectively in previous roles, especially when giving feedback or managing stakeholder expectations.
