Principal Engineer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to e-commerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.

Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.

Responsibilities

• Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.
• Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.
• Contribute to our technical architecture as we grow.
• Care about agility as much you care for scalability and availability.
• Contribute to all phases of software development including ideation, prototyping, design and implementation.
• This role has a mix of both hands-on development as well as lead/architecture work.
• Play an active role in hiring, mentoring and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence.

Required Skills and Experience

• Ideally, you’ve built an exciting SaaS product in your previous roles.
• Significant, demonstrated impact that your work has had on the product and/or the teams.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl, etc.).
• You will have experience with distributed systems.
• 2+ years of experience as the primary technical leader for a team.
• Experience collaborating directly with technical leaders, product teams and designers.
• Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews – we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, and 6 weeks paternity leave for fathers.
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.

Working Conditions

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin.

Equal Employment Opportunity

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.