Principal Engineer in London

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.

What will I be doing?

• Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.
• Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.
• Contribute to our technical architecture as we grow.
• Care about agility as much you care for scalability and availability.
• Contribute to all phases of software development including ideation, prototyping, design and implementation.
• Build using the best tools in the industry.
• Play an active role in hiring, mentoring and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence.

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles.
• Significant, demonstrated impact that your work has had on the product and/or the teams.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.).
• You will have experience with Distributed systems.
• 2+ years of experience as the primary technical leader for a team.
• Experience collaborating directly with technical leaders, product teams and designers.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers.
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of any legally recognized protected basis under federal, state, or local law.