Staff Product Engineer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

What will I be doing?

• Contribute to our technical architecture as we grow.
• Care about agility as much as you care for scalability and availability.
• Continuous deployment keeps us focused on incremental releases.
• Contribute to all phases of software development including ideation, prototyping, design and implementation.
• This role has a mix of both hands-on development as well as lead/architecture work.
• Build using the best tools in the industry.
• Play an active role in hiring, mentoring and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence.

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles.
• Significant, demonstrated impact that your work has had on the product and/or the teams.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.).
• You will have experience with Distributed systems.
• 2+ years of experience as the primary technical leader for a team.
• Experience collaborating directly with product teams and designers.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers.
• Cycle-to-Work Scheme with secure bike storage.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future.

Policies

• Fin has a hybrid working policy.
• We expect employees to be in the office at least three days per week.
• We have a radically open and accepting culture at Fin.
• Fin values diversity and is committed to a policy of Equal Employment Opportunity.