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- Tasks: Lead and enhance after-sales service for solar inverter systems in the UK.
- Company: Join a forward-thinking renewable energy company focused on sustainability.
- Benefits: Competitive salary, career growth, and opportunities to make a difference.
- Why this job: Be at the forefront of renewable energy and ensure customer satisfaction.
- Qualifications: Degree in Electrical Engineering or Renewable Energy; 5+ years experience required.
- Other info: Dynamic role with travel opportunities and a chance to shape the future of energy.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Service Manager to lead and develop our after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations. The Service Manager will act as the main interface between customers, service partners, and internal technical teams, while ensuring compliance with UK regulations and company standards.
Qualifications
- Education: Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field
- Languages: Fluent English (minimum C1), knowledge of the Italian language will be considered a plus
- Experience: Proven experience (typically 5+ years) in similar roles
Responsibilities
- Manage and continuously improve after-sales service activities for solar inverter products in the UK
- Lead, coach, and support internal service engineers and external service partners
- Ensure timely troubleshooting, repair, replacement, and commissioning support
- Act as escalation point for complex technical issues and customer complaints
- Monitor service KPIs (response time, resolution time, customer satisfaction, warranty costs)
- Coordinate warranty claims, returns (RMA), and spare parts management
- Provide technical support and training to customers, installers, and partners
- Collaborate with Sales, Product Management, and R&D teams to feedback field issues and improve product reliability
- Support service strategy development and continuous improvement initiatives
Technical Skills
- Proven experience (typically 5+ years) in service or technical support roles within solar PV, inverters, power electronics, or renewable energy
- Strong knowledge of solar inverter systems and PV plant operation
- Experience managing teams or service partners
- Good understanding of the UK solar market and regulatory environment
- Willingness to travel within the UK as required
- Excellent communication skills in English (written and spoken)
- Knowledge of the Italian language will be considered a plus
- Proficiency with CRM and service management tools
Behavioral Skills
- Strong technical and analytical skills
- Excellent problem-solving and customer-facing skills
- Leadership and people management capabilities
- Customer-oriented mindset
- Ability to work independently and cross-functionally
All candidates interested should submit their applications to the email: it-recruiting@fimer.com
SERVICE MANAGER UK employer: FIMER
Contact Detail:
FIMER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE MANAGER UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the solar industry, attend relevant events, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of solar inverter systems. We recommend practising common interview questions and scenarios related to after-sales service. Show them you’re not just a candidate, but the perfect fit for their team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the Service Manager position.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Let’s get you that Service Manager role!
We think you need these skills to ace SERVICE MANAGER UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management, especially in the solar industry. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about renewable energy and how your background makes you the perfect fit for the Service Manager role. We love a good story!
Show Off Your Technical Skills: Since this role requires strong technical knowledge, make sure to mention any specific experience you have with solar inverter systems or related technologies. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at FIMER
✨Know Your Stuff
Make sure you brush up on your knowledge of solar inverter systems and the UK market. Be ready to discuss specific technical details and how they relate to customer satisfaction. This will show that you’re not just familiar with the products, but also understand their impact on service quality.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading teams and managing service partners. Prepare examples from your past experiences where you've successfully coached or supported others. Highlight your ability to resolve conflicts and improve team performance, as this is crucial for the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially regarding complex technical issues. Think of scenarios where you had to troubleshoot or escalate problems effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to discuss how your personal values align with theirs, particularly in terms of customer orientation and continuous improvement. This will demonstrate that you’re not just a fit for the role, but also for the company as a whole.
