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- Tasks: Lead and enhance after-sales service for solar inverter systems in the UK.
- Company: Join a forward-thinking renewable energy company focused on sustainability.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in the renewable energy sector while leading a dynamic team.
- Qualifications: Degree in Electrical Engineering or related field, plus 5+ years of relevant experience.
- Other info: Opportunity to travel within the UK and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Location: United Kingdom
Function: Service
Reporting Line: Service Manager Italy
Level / Seniority: Medium- high level
Employment Contract Type: Full-Time
Education: Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field
Languages: Native English speaker, Knowledge of the Italian language will be considered a plus
Experience: Proven experience (typically 5+ years) in similar roles
JOB SUMMARY AND SCOPE
We are seeking an experienced Service Manager to lead and develop our after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations. The Service Manager will act as the main interface between customers, service partners, and internal technical teams, while ensuring compliance with UK regulations and company standards.
ACTIVITIES
- Manage and continuously improve after-sales service activities for solar inverter products in the UK
- Lead, coach, and support internal service engineers and external service partners
- Ensure timely troubleshooting, repair, replacement, and commissioning support
- Act as escalation point for complex technical issues and customer complaints
- Monitor service KPIs (response time, resolution time, customer satisfaction, warranty costs)
- Coordinate warranty claims, returns (RMA), and spare parts management
- Provide technical support and training to customers, installers, and partners
- Collaborate with Sales, Product Management, and R&D teams to feedback field issues and improve product reliability
- Support service strategy development and continuous improvement initiatives
TECHNICAL SKILLS
- Proven experience (typically 5+ years) in service or technical support roles within solar PV, inverters, power electronics, or renewable energy
- Strong knowledge of solar inverter systems and PV plant operation
- Experience managing teams or service partners
- Good understanding of the UK solar market and regulatory environment
- Willingness to travel within the UK as required
- Excellent communication skills in English (written and spoken)
- Knowledge of the Italian language will be considered a plus
- Proficiency with CRM and service management tools
BEHAVIORAL SKILLS
- Strong technical and analytical skills
- Excellent problem-solving and customer-facing skills
- Leadership and people management capabilities
- Customer-oriented mindset
SERVICE MANAGER UK employer: FIMER S.p.A.
Contact Detail:
FIMER S.p.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE MANAGER UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the renewable energy sector, especially those who know about solar inverter systems. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your experience in service management and technical support within the solar PV field. This can be a game-changer during interviews, demonstrating your hands-on knowledge.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around problem-solving and customer-facing scenarios. This will help you feel more confident when discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Make sure your application stands out by tailoring it to the specific role and showcasing your passion for renewable energy.
We think you need these skills to ace SERVICE MANAGER UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management, especially in the solar PV sector. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager role. Share specific examples of how you've improved service quality or customer satisfaction in previous roles.
Showcase Your Technical Skills: Since this role requires strong technical knowledge, make sure to mention your expertise in solar inverter systems and any relevant certifications. We love seeing candidates who can demonstrate their technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FIMER S.p.A.
✨Know Your Stuff
Make sure you brush up on your knowledge of solar inverter systems and the UK solar market. Be ready to discuss your past experiences in service management and how they relate to the role. This will show that you’re not just a good fit, but that you’re genuinely interested in the field.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading teams and working with partners. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your coaching abilities and how you’ve improved service quality in previous roles.
✨Prepare for Technical Questions
Expect some technical questions related to troubleshooting and problem-solving in solar PV systems. Think about complex issues you've faced and how you resolved them. Being able to articulate your thought process will impress the interviewers.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and concisely. If you know Italian, don’t hesitate to mention it! It could give you an edge. Remember, they want someone who can effectively liaise between customers and technical teams.
