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- Tasks: Lead and enhance after-sales service for solar inverter systems in the UK.
- Company: Dynamic renewable energy company focused on innovation and customer satisfaction.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact in the renewable energy sector while leading a passionate team.
- Qualifications: Degree in Electrical Engineering or related field, plus 5+ years of relevant experience.
- Other info: Join a collaborative environment with a focus on continuous improvement and customer excellence.
The predicted salary is between 36000 - 60000 £ per year.
Location: United Kingdom
Function: Service
Reporting Line: Service Manager Italy
Level / Seniority: Medium- high level
Employment Contract Type: Full-Time
Education: Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field
Languages: Native English speaker, Knowledge of the Italian language will be considered a plus
Experience: Proven experience (typically 5+ years) in similar roles
JOB SUMMARY AND SCOPE
We are seeking an experienced Service Manager to lead and develop our after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations. The Service Manager will act as the main interface between customers, service partners, and internal technical teams, while ensuring compliance with UK regulations and company standards.
ACTIVITIES
- Manage and continuously improve after-sales service activities for solar inverter products in the UK
- Lead, coach, and support internal service engineers and external service partners
- Ensure timely troubleshooting, repair, replacement, and commissioning support
- Act as escalation point for complex technical issues and customer complaints
- Monitor service KPIs (response time, resolution time, customer satisfaction, warranty costs)
- Coordinate warranty claims, returns (RMA), and spare parts management
- Provide technical support and training to customers, installers, and partners
- Collaborate with Sales, Product Management, and R&D teams to feedback field issues and improve product reliability
- Support service strategy development and continuous improvement initiatives
TECHNICAL SKILLS
- Proven experience (typically 5+ years) in service or technical support roles within solar PV, inverters, power electronics, or renewable energy
- Strong knowledge of solar inverter systems and PV plant operation
- Experience managing teams or service partners
- Good understanding of the UK solar market and regulatory environment
- Willingness to travel within the UK as required
- Excellent communication skills in English (written and spoken)
- Knowledge of the Italian language will be considered a plus
- Proficiency with CRM and service management tools
BEHAVIORAL SKILLS
- Strong technical and analytical skills
- Excellent problem-solving and customer-facing skills
- Leadership and people management capabilities
- Customer-oriented mindset
SERVICE MANAGER UK in London employer: FIMER S.p.A.
Contact Detail:
FIMER S.p.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE MANAGER UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the solar industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and technical support. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers, bring along examples of your work or case studies that highlight your problem-solving skills and customer satisfaction achievements. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, go ahead and submit your application today!
We think you need these skills to ace SERVICE MANAGER UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management, especially in the solar PV sector. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager role. We love seeing passion and personality, so let us know what excites you about working with us.
Showcase Your Technical Skills: Since this role requires strong technical knowledge, make sure to mention any specific experience you have with solar inverter systems or related technologies. We’re keen to see how you can contribute to our team’s success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at FIMER S.p.A.
✨Know Your Stuff
Make sure you brush up on your knowledge of solar inverter systems and the UK solar market. Be ready to discuss your past experiences in service management and how they relate to the role. This will show that you’re not just familiar with the technical aspects, but also understand the industry landscape.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading teams and working with partners. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your coaching and support strategies to demonstrate your leadership capabilities.
✨Prepare for Technical Questions
Expect some tricky technical questions during the interview. Brush up on common issues related to solar inverters and PV installations. Being able to troubleshoot on the spot will impress your interviewers and show that you can handle complex situations.
✨Communicate Clearly
Since this role involves liaising with customers and internal teams, practice articulating your thoughts clearly and concisely. If you know Italian, don’t hesitate to mention it! It could give you an edge in communication with certain clients.
