Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service transitions and ensure seamless onboarding of new services.
- Company: Fimatix, a top Software Delivery Consultancy for Financial Markets and HM Government.
- Benefits: Competitive contract pay, opportunity to work on strategic projects, and gain valuable experience.
- Why this job: Join a dynamic team and make a real impact in IT service management.
- Qualifications: SC Clearance required; expertise in ITIL and ITSM tools like ServiceNow.
- Other info: Exciting contract role with opportunities for professional growth.
The predicted salary is between 48000 - 72000 £ per year.
Fimatix are a leading Software Delivery Consultancy specialising in both Financial Markets and supplying HM Government. Our HM Gov client has asked us to supply a number of IT Service Managers on a contract basis. This contract is INSIDE IR35 and you will require current SC Clearance.
Key Responsibilities
- Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements.
- Develop and deliver comprehensive Service Designs, integrating enterprise standards, business needs, and third-party supplier capabilities.
- Own and manage the Service Acceptance process, ensuring all readiness criteria are met prior to go-live.
- Conduct Service Management Readiness Testing to validate operational preparedness.
- Collaborate with the ServiceNow tooling team to ensure seamless onboarding of new services into the ITSM platform.
- Partner with Solution Architects to ensure service designs meet functional and non-functional requirements.
- Coordinate with IT Security to complete all required health checks and security validations.
- Ensure Operational Acceptance Testing (e.g., performance, failover, event management) is incorporated into the master test plan.
- Identify, assess, and manage operational risks and issues related to service transition activities.
Key Skills
- Embedding new services into operational environments with minimal disruption.
- Service Design.
- Creating detailed service design packages that align with business and technical requirements.
- Integrating enterprise standards and supplier capabilities into service models.
Skills
- ITIL Framework Expertise: Strong understanding and application of ITIL principles, especially around Service Design, Transition, and Operation.
- Service Acceptance & Readiness: Managing service acceptance criteria and ensuring services are operationally ready before go-live. Conducting readiness assessments and operational testing.
- ITSM Tooling (e.g., ServiceNow): Experience onboarding services into ITSM platforms. Working with tooling teams to configure workflows, CMDB, and service catalogs.
- Stakeholder Engagement: Collaborating with architects, security teams, test managers, and business stakeholders. Communicating technical concepts clearly to non-technical audiences.
- Security & Compliance: Coordinating IT health checks and ensuring compliance with security standards and policies.
- Operational Acceptance Testing (OAT): Planning and executing OAT scenarios such as performance, failover, and event management. Identifying, tracking, and mitigating operational risks and issues during service transition.
- Analytical & Problem-Solving Skills: Evaluating complex systems and processes to identify improvements and resolve issues efficiently.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting
Please apply now for an immediate conversation about the client and the role in more detail.
IT Service Manager - SC Clearance in England employer: Fimatix
Contact Detail:
Fimatix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager - SC Clearance in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT service management. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with ITIL principles and service design. Use real examples from your past roles to demonstrate how you've successfully managed service transitions.
✨Tip Number 3
Don’t forget to follow up! After any interview or networking event, shoot a quick thank-you email. It keeps you fresh in their minds and shows that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your key skills!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace IT Service Manager - SC Clearance in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience with service design and transition, and don’t forget to mention your SC Clearance if you have it!
Showcase Your Skills: Use the job description as a guide to showcase your skills. Talk about your expertise in ITIL principles and how you've successfully managed service acceptance processes in the past.
Be Clear and Concise: When writing your application, be clear and concise. Use bullet points where possible to make it easy for us to see your key achievements and relevant experience at a glance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Fimatix
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles, especially around Service Design and Transition. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the framework and its practical applications.
✨Demonstrate Your Service Design Skills
Prepare examples of detailed service design packages you've created. Highlight how you aligned business needs with technical requirements, and be ready to discuss any challenges you faced and how you overcame them.
✨Showcase Your Stakeholder Engagement
Think of specific instances where you've collaborated with architects, security teams, or business stakeholders. Be prepared to explain how you communicated complex technical concepts to non-technical audiences, as this is crucial for the role.
✨Be Ready for Operational Acceptance Testing Scenarios
Familiarise yourself with OAT scenarios like performance and failover testing. Have a few examples ready where you identified and mitigated operational risks during service transitions, as this will demonstrate your analytical and problem-solving skills.
