Sales Support in Stoke-on-Trent

At Filoform, our purpose is to create innovative solutions that make the energy & telecommunications industry safer, more efficient, and more sustainable. We are a leading manufacturer of sealing and protection products, with a reputation for quality and reliability that spans decades. Our key values include stability, responsibility, and creativity. We believe that these values are essential to our success and are reflected in everything we do.

We are committed to providing stable, long-lasting solutions that meet the needs of our customers. Our products are designed to withstand the toughest conditions and provide reliable performance year after year. We take our responsibility to our customers, our employees, and the environment seriously. We are committed to sustainable practices and always strive to minimise our impact on the planet. We are constantly pushing the boundaries of innovation, developing new products and solutions that help our customers work smarter, not harder.

We have a team of experienced professionals who are passionate about what they do and are always looking for new ways to improve our products and processes. We believe that collaboration is key to success, and we work closely with our customers to ensure that our products meet their specific needs.

The Sales Support role will support with handling administrative tasks, coordinating sales activities, and ensuring smooth communication between sales, customers, and internal departments. This role is essential in helping the sales team operate efficiently and meet business goals.

Responsibilities:

• Assist the sales team in managing daily sales activities and customer inquiries.
• Prepare and process sales orders, quotes, and contracts.
• Maintain accurate and up-to-date sales records and databases.
• Serve as point of contact between the sales team, customers, and other departments such as marketing and logistics.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Generate sales reports, track sales performance, and update management on sale targets.
• Maintain accurate records of client communications, orders, and returns.
• Provide a point of contact for all customers seeking quotations and information on our range of products or order updates.
• Optimise the commercial performance of the business in conjunction with the wider commercial team.
• Identify key trends, opportunities, and risks for the business.
• Identify new business targets and key accounts.
• Gain commitment and trust for Filoform to work in partnership with clients.
• Provide market information feedback to the Marketing and Product Development departments directly and via CRM system.
• Ensure a smooth and timely sales process to include the return of quotations, order acknowledgements, and production information.
• Accurate pricing to maximise profitability in conjunction with the estimating department.
• Assist with the preparation of forecasts and reporting both to the business and customers.
• Responsible for onboarding and helping all new and existing members of the commercial team.
• All other duties as deemed necessary by the Internal Sales Supervisor and wider Sales Team.

Experience:

• A minimum of five GCSEs, including English or Mathematics, or equivalent.
• Experience working in a busy sales office with a mix between account management and identifying and delivering new business opportunities.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with CRM software.
• Excellent communication and interpersonal skills.
• Customer focused while able to balance multiple stakeholders.
• Experience with ERP systems is desirable.

Filoform is an equal opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.

What Filoform Offers You:

• Highly competitive salary package.
• Comprehensive secondary benefits.
• Significant contribution to your pension plan.
• Excellent opportunities to develop and progress within the wider CRH Group.