At a Glance
- Tasks: Manage customer relationships and ensure their success with our cybersecurity solutions.
- Company: Join a fast-growing, innovative cybertech company committed to proactive threat management.
- Benefits: Competitive pay, equity options, remote work, and flexible schedules.
- Other info: Embrace a remote-first culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in cybersecurity while working with diverse teams across EMEA.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in cybersecurity.
The predicted salary is between 43200 - 72000 £ per year.
The Company
Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.
The Role
We’re looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in EMEA. Based in the UK and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, sales, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.
Your Responsibilities
- Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal
- Build strong, proactive relationships with customers in the EMEA
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve and escalate customer issues quickly and effectively
- Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets
- Collect and share customer feedback internally to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
- Occasional travels to meet with customers and attend company events
Who You’ll Work With
- You will report to the Manager of Customer Success EMEA
- Work closely with Customer Support Engineers (CSEs), Customer Platform Architect (CPA), Sales, Product, and Engineering teams
- Partner with regional teams to serve a diverse customer base
- Collaborate cross-functionally to ensure high customer satisfaction and retention
Profile We’re Looking For
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in the cybersecurity sector especially in Threat intelligence or Exposure Validation
- Based in the UK with experience supporting national and regional customers
- Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)
- You are comfortable working in a fast-paced environment where priorities evolve, and you adapt quickly while maintaining a high level of quality
- Excellent communication skills
- Comfortable in a remote, async-first culture
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
- Fluency in English
Why Join Filigran? More than just a job.
We’re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action.
What we believe
We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.
How we work
That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.
What guides us
That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.
Compensation & Benefits
Competitive pay + equity — everyone shares in our success
Remote-first, flexible, and balanced — work that fits your life
Your setup, your choice — pick the gear that works for you
Equal Employment Opportunity
We enable cybersecurity through inclusion — from code to culture. At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people makes our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. What matters here is what you bring — not what you look like, where you’re from, or how you identify.
Ready to Join Us?
Apply now and help us build the future of the cybersecurity ecosystem — together.
Senior Customer Success Manager - Cybersecurity (EMEA) employer: Filigran
Filigran is an exceptional employer that values autonomy and collaboration, offering a fully remote work environment that fosters strong communication across international teams. Employees benefit from a culture of continuous learning and growth, with opportunities to engage in meaningful projects that directly impact customer success and product innovation. Join us to be part of a dynamic team where your expertise in cybersecurity will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager - Cybersecurity (EMEA)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Filigran on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Filigran's mission and values. Show us how your experience aligns with our commitment to proactive cyber threat management. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed customer relationships in the past. We want to hear about your wins and how you overcame challenges in your previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression. It shows us you're keen and professional!
We think you need these skills to ace Senior Customer Success Manager - Cybersecurity (EMEA)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success and cybersecurity, and show us how you align with our mission at Filigran.
Showcase Your Skills:We want to see your technical aptitude! Mention any tools you've used, like OpenCTI or OpenAEV, and how they’ve helped you in previous roles. This will help us understand your fit for the position.
Be Authentic:Let your personality shine through in your application. We value openness and authenticity, so don’t hesitate to share your passion for cybersecurity and how you can contribute to our team.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Filigran
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity, especially around threat intelligence and exposure validation. Being able to discuss these topics confidently will show that you're not just familiar with the field but genuinely passionate about it.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or improved customer satisfaction. Highlight how you’ve used data to inform strategies and drive engagement, as this aligns perfectly with what Filigran is looking for.
✨Understand Filigran's Mission
Dive deep into Filigran’s mission and values. Be ready to discuss how you can contribute to their goal of revolutionising cyber threat management. Showing that you resonate with their commitment to proactive solutions will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their approach to customer success, how they measure success metrics, or what tools they use for customer journey tracking. This shows you’re engaged and serious about the position.
