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For Companies At a Glance
- Tasks: Manage customer relationships and ensure their success with our innovative cyber solutions.
- Company: Join Filigran, a cutting-edge cybertech company transforming threat management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in enhancing customer satisfaction and driving success in EMEA.
- Qualifications: 5+ years in Customer Success and strong relationship-building skills.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
The Company Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.
The Role We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in EMEA. Based in the UK and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, sales, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.
Your Responsibilities:
- Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal
- Build strong, proactive relationships with customers in the EMEA
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve and escalate customer issues quickly and effectively
- Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets
- Collect and share customer feedback internally to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
- Occasional travels to meet with customers and attend company events
Who You’ll Work With:
- You will report to the Manager of Customer Success EMEA
- Work closely with Customer Support Engineers (CSEs), Customer Platform Architect (CPA), Sales, Product, and Engineering teams
- Partner with regional teams to serve a diverse customer base
- Collaborate cross-functionally to ensure high customer satisfaction and retention
Profile We’re Looking For:
- 5+ years of experience in Customer Success
Senior Customer Success Manager - EMEA in London employer: Filigran
Contact Detail:
Filigran Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer success. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our team, so make sure you put your best foot forward!
We think you need these skills to ace Senior Customer Success Manager - EMEA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in managing customer lifecycles and building relationships, as these are key to what we’re looking for at Filigran.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve contributed to customer success and satisfaction.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see who you are beyond your professional experience. Share your passion for customer success and how it aligns with our mission at Filigran.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and allows you to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Filigran
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand the full customer lifecycle, from onboarding to renewal, and be ready to discuss how you've successfully managed these stages in your previous roles.
✨Showcase Your Relationship-Building Skills
Filigran values strong relationships with customers, so come prepared with examples of how you've built and maintained proactive relationships in the past. Think about specific instances where your efforts led to increased customer satisfaction or retention.
✨Be Data-Driven
Since tracking success metrics is key for this role, be ready to talk about how you've used data to inform your customer strategies. Bring examples of metrics you've tracked and how they influenced your decisions or actions.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with various teams, so think about your experiences collaborating with sales, support, and product teams. Be ready to share how you’ve effectively communicated and coordinated with different departments to resolve customer issues.
