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- Tasks: Manage customer relationships and ensure their success with our innovative cybersecurity solutions.
- Company: Join Filigran, a fast-growing cybertech company revolutionising threat management.
- Benefits: Competitive pay, equity options, remote work, and flexible schedules.
- Why this job: Make a real impact in cybersecurity while working with a diverse team.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in cybersecurity.
- Other info: Embrace a remote-first culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Company Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionising cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organisational security posture. Filigran solutions are now trusted by over 6,000 public and private organisations worldwide.
The Role We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in EMEA. Based in the UK and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, sales, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.
- Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal
- Build strong, proactive relationships with customers in the EMEA
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve and escalate customer issues quickly and effectively
- Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets
- Collect and share customer feedback internally to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
- Occasional travels to meet with customers and attend company events
Who You’ll Work With You will report to the Manager of Customer Success EMEA. Work closely with Customer Support Engineers (CSEs), Customer Platform Architect (CPA), Sales, Product, and Engineering teams. Partner with regional teams to serve a diverse customer base. Collaborate cross-functionally to ensure high customer satisfaction and retention.
Profile We’re Looking For:
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in the cybersecurity sector especially in Threat intelligence or Exposure Validation
- Based in the UK with experience supporting national and regional customers
- Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)
- You are comfortable working in a fast-paced environment where priorities evolve, and you adapt quickly while maintaining a high level of quality
- Excellent communication skills
- Comfortable in a remote, async-first culture
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
- Fluency in English
Why Join Filigran? More than just a job. We’re a fast-growing, global, and fully remote company on a mission to empower defence teams to be proactive — through open-source solutions that uncover threats and drive action.
What we believe We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.
How we work That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.
What guides us That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.
Compensation & Benefits Competitive pay + equity — everyone shares in our success. Remote-first, flexible, and balanced — work that fits your life. Your setup, your choice — pick the gear that works for you.
Equal Employment Opportunity We enable cybersecurity through inclusion — from code to culture. At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people makes our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. What matters here is what you bring — not what you look like, where you’re from, or how you identify.
Ready to Join Us? Apply now and help us build the future of the cybersecurity ecosystem — together.
Senior Customer Success Manager - EMEA employer: Filigran SAS
Contact Detail:
Filigran SAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - EMEA
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity field, especially those who work at Filigran or similar companies. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Filigran's mission and values. Understand their approach to cyber threat management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your customer success skills! Be ready to discuss specific examples of how you've built relationships and driven customer satisfaction in previous roles. Highlight any experience you have in the cybersecurity sector to make your application even stronger.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Filigran team and contributing to their mission.
We think you need these skills to ace Senior Customer Success Manager - EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success, especially in the cybersecurity sector, and show how it aligns with Filigran's mission.
Showcase Your Technical Skills: Since we're looking for someone with a strong technical aptitude, don’t forget to mention any relevant tools you've worked with, like OpenCTI or OpenAEV. This will help us see how you can hit the ground running!
Be Authentic: Let your personality shine through in your application. We value openness and authenticity, so share your passion for customer success and how you can contribute to our mission at Filigran.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Filigran SAS
✨Know Your Cybersecurity Stuff
Make sure you brush up on your knowledge of cybersecurity, especially in areas like threat intelligence and exposure validation. Familiarise yourself with tools like OpenCTI or OpenAEV, as this will show that you're not just a people person but also technically savvy.
✨Showcase Your Customer Success Experience
Prepare to discuss specific examples from your past roles where you've successfully managed customer lifecycles. Highlight how you've built relationships, resolved issues, and driven customer satisfaction. This is your chance to demonstrate your value as a trusted advisor.
✨Understand Filigran's Mission
Dive deep into Filigran's mission and values. Be ready to explain how your personal values align with theirs, particularly around cohesion, openness, responsibility, and equity. This will help you connect with the interviewers and show that you're genuinely interested in their work.
✨Prepare for Remote Work Dynamics
Since the role is remote, think about how you can effectively communicate and collaborate in an async-first culture. Share your experiences working remotely and how you manage your time and tasks. This will reassure them that you're a great fit for their flexible work environment.
