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For Companies At a Glance
- Tasks: Manage customer relationships and ensure their success with our innovative cyber solutions.
- Company: Join Filigran, a cutting-edge cybertech company transforming threat management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in enhancing customer satisfaction and driving impactful change.
- Qualifications: 5+ years in Customer Success and strong relationship-building skills.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
The Company Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.
The Role We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in EMEA. Based in the UK and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, sales, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.
Your Responsibilities:
- Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal
- Build strong, proactive relationships with customers in the EMEA
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve and escalate customer issues quickly and effectively
- Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets
- Collect and share customer feedback internally to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
- Occasional travels to meet with customers and attend company events
Who You’ll Work With:
- You will report to the Manager of Customer Success EMEA
- Work closely with Customer Support Engineers (CSEs), Customer Platform Architect (CPA), Sales, Product, and Engineering teams
- Partner with regional teams to serve a diverse customer base
- Collaborate cross-functionally to ensure high customer satisfaction and retention
Profile We’re Looking For:
- 5+ years of experience in Customer Success
Senior Customer Success Manager - EMEA in London employer: Filigran SAS
Contact Detail:
Filigran SAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Filigran or similar companies. A friendly chat can open doors and give you insights that might just help you land that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by researching Filigran's products and their impact on customers. Show us that you understand their mission and how you can contribute to their success. Tailor your examples to highlight your experience in managing customer lifecycles and driving satisfaction.
✨Tip Number 3
Practice your pitch! Be ready to explain how you've built strong relationships with customers in the past. We want to hear about your strategies for upselling and cross-selling, so have some solid examples up your sleeve.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Use this opportunity to reiterate your enthusiasm for the role and how you can help Filigran achieve its goals.
We think you need these skills to ace Senior Customer Success Manager - EMEA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in managing customer lifecycles and building relationships, as these are key to what we’re looking for at Filigran.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve contributed to customer success and satisfaction.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see who you are beyond your professional experience. Share your passion for customer success and how it aligns with our mission at Filigran.
Apply Through Our Website: We encourage you to apply directly through our website. This helps us streamline the process and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Filigran SAS
✨Know Your Stuff
Make sure you understand Filigran's mission and the specifics of their cyber threat management solutions. Research their products and think about how your experience aligns with their goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Relationship Skills
As a Senior Customer Success Manager, building strong relationships is key. Prepare examples from your past roles where you've successfully managed customer relationships, resolved issues, or identified upsell opportunities. Be ready to discuss how you can apply these skills at Filigran.
✨Data-Driven Mindset
Filigran values data in shaping customer strategies. Be prepared to talk about how you've used metrics to inform your decisions in previous roles. Think of specific instances where data helped you improve customer satisfaction or engagement.
✨Be Ready for Collaboration
You'll be working closely with various teams, so highlight your collaborative experiences. Discuss how you've worked with sales, support, or product teams in the past to achieve common goals. This will demonstrate your ability to thrive in a cross-functional environment.
