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- Tasks: Enhance customer satisfaction and manage the full customer lifecycle across EMEA.
- Company: Leading cybersecurity solutions provider with a focus on customer success.
- Benefits: Remote work, equity options, and a flexible, fast-paced culture.
- Why this job: Join a dynamic team and make a real impact in customer success.
- Qualifications: 5+ years in Customer Success and strong technical skills required.
- Other info: Fluent English is essential; thrive in a collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
A cybersecurity solutions provider is seeking a Senior Customer Success Manager to enhance customer satisfaction across EMEA. This role focuses on managing the full customer lifecycle, building strong relationships, and identifying upsell opportunities.
The ideal candidate has over 5 years of experience in Customer Success, strong technical skills, and is fluent in English. This position is remote, appealing to those who thrive in a fast-paced, flexible work culture.
Senior CSM, EMEA - Remote + Equity in London employer: Filigran SAS
Contact Detail:
Filigran SAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CSM, EMEA - Remote + Equity in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the lookout for opportunities. A personal referral can make all the difference in landing that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in enhancing customer satisfaction across EMEA.
✨Tip Number 3
Showcase your technical skills during interviews! Be ready to discuss how you've used these skills to improve customer success in previous roles. We want to highlight our ability to manage the full customer lifecycle effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior CSM, EMEA - Remote + Equity in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success, especially any roles where you've managed the full customer lifecycle. We want to see how you've built strong relationships and identified upsell opportunities in your previous positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer satisfaction and how your technical skills can benefit our team. We love seeing genuine enthusiasm for the role!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just responsibilities. Numbers speak volumes, so if you’ve improved customer satisfaction scores or increased upsell rates, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Filigran SAS
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Be ready to discuss how you've used these metrics in your previous roles to enhance customer satisfaction and drive upsell opportunities.
✨Showcase Your Technical Skills
Since this role requires strong technical skills, prepare to discuss specific tools and technologies you've worked with. Bring examples of how you've leveraged these skills to solve customer issues or improve processes.
✨Demonstrate Relationship-Building Skills
Think of examples where you've successfully built relationships with customers. Be prepared to share stories that highlight your ability to connect with clients and understand their needs, which is crucial for a Senior Customer Success Manager.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating how you would handle various customer situations, focusing on your approach to managing the full customer lifecycle and ensuring satisfaction.
