At a Glance
- Tasks: Lead a team to provide top-notch support for individuals with complex needs.
- Company: Filey Care & Support Ltd, dedicated to promoting independence and dignity.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and rewarding field.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in health and social care management and strong communication skills.
The predicted salary is between 29250 - 35750 £ per year.
Company Description
Filey Care & Support Ltd provides Supported Living services across London and Brighton, offering 24/7 support to individuals with higher-level needs.
The organization focuses on promoting independence, dignity, and choice for people who require intensive, person-centered care.
Services are tailored to each individual, ensuring that support plans reflect their goals and preferences.
Team members work closely with health and social care professionals, families, and communities to deliver safe, high-quality support.
Role Description
The Service Manager is a full-time, on-site role based in Hastings, responsible for overseeing the day-to-day operations of supported living services with experience supporting mental health vulnerable adult.
The role includes managing staff rotas, providing supervision and support to support workers, and ensuring that care is delivered in line with regulatory standards and company policies.
The Service Manager will monitor service quality, review support plans, handle incident reporting, and maintain accurate documentation.
This role also involves liaising with local authorities, health professionals, and families, managing budgets, and contributing to continuous improvement initiatives.
The Service Manager will lead by example, promoting a positive workplace culture that prioritizes safeguarding, inclusion, and person-centered practice.
Qualifications
- Service Management
- Oversee the day-to-day operations of the assigned supported living services.
- Ensure that services are delivered in line with the organization’s policies and procedures.
- Develop and implement care plans tailored to individual needs.
- Maintain high standards of care and support, promoting independence and quality of life for service user.
- Staff Management
- Work closely with the HR to recruit, train, supervise, and support staff, including support workers and care assistants.
- Conduct regular performance appraisals and provide ongoing professional development opportunities.
- Ensure adequate staffing levels are always maintained including rota management.
- Address any staff issues or grievances in a timely and effective manner.
- Regulatory Compliance
- Ensure compliance with all relevant legislation, standards, and guidelines.
- Prepare for and participate in inspections and audits from regulatory bodies.
- Maintain accurate records and documentation as required by regulatory authorities.
- Manage budgets and financial resources effectively.
- Manage the petty service user's petty cash.
- Monitor and control expenditure, ensuring services operate within budget.
- Prepare financial reports and forecasts as required.
- Quality Assurance/Clinical Audit
- Implement quality assurance processes to improve service delivery.
- Conduct regular reviews and assessments to ensure continuous improvement in the unit.
- Collect and respond to feedback from service users and their families.
- Monitor and supervise all clinical audit such as medication, care plan and risk assessment with the online care system.
- Health and Safety
- Ensure a safe working environment for staff and service users.
- Conduct risk assessments and implement measures to mitigate identified risks.
- Ensure compliance with health and safety regulations.
- Liaison and Communication
- Act as the main point of contact for service users, families, and external agencies and management.
- Foster positive relationships with stakeholders, including healthcare professionals and community organizations.
- Communicate effectively with all parties involved in the care and support of service users.
Qualifications and Skills
- Relevant professional qualification in health and social care (e. g., NVQ Level 5 in Health and Social Care).
- Proven experience in a managerial role within supported living or similar settings.
- Good and basic understanding of the online care system (CURA).
- Excellent knowledge of regulatory standards and best practices in supported living.
- Strong leadership and management skills.
- Prior experience with external regulatory inspections.
- Excellent inclusive communication and interpersonal skills.
- Ability to manage budgets and financial resources effectively.
- Strong organizational and problem-solving abilities.
- Degree in social work, healthcare management, or a related field.
- Experience in working with vulnerable individuals with complex needs and substance misuse.
- Knowledge of local community resources and networks.
- Working Conditions
- This role may require occasional evening and weekend work to meet the needs of the service users and to attend meetings or training sessions.
- On-call duties will be required as part of the role.
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Service Manager in Hastings employer: Filey Care and Support Ltd
Filey Care & Support Ltd is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Hastings. With a strong emphasis on employee growth, the company offers ongoing professional development opportunities and encourages team members to lead with compassion and integrity. By prioritising person-centred care and collaboration with health professionals, employees can find meaningful and rewarding careers while making a positive impact in the lives of individuals with higher-level needs.
Contact Details:
Filey Care and Support Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Hastings
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Filey Care and Support Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Filey Care and Support Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Filey Care and Support Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Filey Care and Support Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager in Hastings
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Filey Care and Support Ltd:Before hitting send, make sure to tailor your application specifically to Filey Care and Support Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Filey Care and Support Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
