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For Companies At a Glance
- Tasks: Lead daily store operations, manage staff, and ensure customer satisfaction.
- Company: Join FIKA, a lifestyle brand redefining cannabis retail across Canada.
- Benefits: Competitive salary, growth opportunities, and a vibrant work environment.
- Other info: Fast-paced environment with a focus on customer success and compliance.
- Why this job: Be part of a dynamic team shaping the future of cannabis retail.
- Qualifications: Strong leadership skills and experience in retail management.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 10+ Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
Job Overview
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include staff management, customer satisfaction, product presentation, inventory management and carrying out seasonal changes and promotional activities. All Retail Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.
Core Competencies & Requirements
- Accountability and dependability.
- Ethics and integrity.
- Excellent time management and prioritising skills.
- Demonstrated ability to train, coach, mentor and motivate staff.
- Inventory management skills.
- High level of proficiency with Microsoft Office.
- Strong customer service and troubleshooting skills.
- Able to plan and organise work effectively and ensure its completion.
- Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Ability to learn and adapt to sales software quickly.
- Professional, responsive, and positive work attitude.
- Meticulous records maintenance skills.
Job Duties
- Foster, develop, and motivate high performing customer success teams in a rapidly changing/growing environment.
- Ensure all customer complaints are addressed and handled professionally.
- Ensure that all health, safety, and security regulations are adhered to and required standards are met.
- Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
- Maintain adequate stock through efficient inventory management and optimisation.
- Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
- Ensure processes are maintained for checking deliveries and packaging slips.
- Verify invoices against packaging slips and track all expenditures.
- Ensure merchandise is always presented neatly and that items are priced and priced correctly.
- Manage pricing in a product's life cycle by taking seasonal changes into account.
Retail Store Manager in Scarborough employer: FIKA Herbal Goods Inc.
Contact Detail:
FIKA Herbal Goods Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in Scarborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cannabis retail industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience in staff management and customer service. Share specific examples of how you've motivated teams or resolved conflicts – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by researching FIKA and its values. Understand their approach to customer satisfaction and compliance. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Retail Store Manager in Scarborough
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see how much you love creating amazing customer experiences and managing a team. Share specific examples of your past successes in retail to really make your application stand out.
Tailor Your Application: Make sure to customise your application for the Retail Store Manager role at FIKA. Highlight your relevant skills and experiences that align with our values and the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon. Remember, we want to understand your qualifications without having to sift through unnecessary fluff!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about FIKA and what we stand for before applying.
How to prepare for a job interview at FIKA Herbal Goods Inc.
✨Know Your Stuff
Before the interview, make sure you understand FIKA’s brand and values. Familiarise yourself with their approach to cannabis retail and think about how your experience aligns with their mission. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Retail Store Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivating, and resolving conflicts. Be ready to discuss specific situations where your leadership made a difference.
✨Demonstrate Customer Focus
FIKA prides itself on exceptional customer service. Think of instances where you've gone above and beyond for customers. Be prepared to share these stories during the interview to show that you understand the importance of customer satisfaction and can handle complaints professionally.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to inventory management, staff issues, or customer complaints. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to adapt to changing circumstances.