At a Glance
- Tasks: Be the friendly face of our clinic, managing appointments and ensuring clients feel welcome.
- Company: Join Fiji Skin Clinic, a leading skin and laser clinic with a caring approach.
- Benefits: Enjoy a 4-day work week, competitive pay, and discounts on skincare treatments.
- Other info: Dynamic environment with opportunities for progression and personal development.
- Why this job: Make a real difference in clients' lives while growing your career in aesthetics.
- Qualifications: Previous customer service experience and a passion for skincare or beauty.
The predicted salary is between 30000 - 39000 € per year.
At Fiji Skin Clinic, we believe real confidence starts with feeling understood. We are a leading skin and laser clinic based in Sutton Coldfield, known for combining advanced aesthetic treatments with a genuinely caring, personalised approach. Our focus is never just on treatments — it’s about creating exceptional client experiences that make people feel comfortable, informed, and confident in their skin.
As our clinic continues to grow, we’re looking for a warm, organised, and client‑focused Front of House Receptionist to become part of our team. This role is ideal for someone who naturally enjoys people, thrives in a premium client environment, and has a genuine interest in skin, aesthetics, wellness, or the beauty industry.
The Role
- 4-day work week | Full-time or Part-time + overtime opportunities | Up to £15 p/h (DOE)
You will be the first point of contact for our clients — setting the tone for their entire experience with us. From managing appointments and supporting consultations to handling enquiries and helping clients feel at ease, you’ll play an important role in ensuring every interaction feels professional, welcoming, and seamless. This is a varied role with opportunities for progression within a growing clinic environment.
Responsibilities
- Managing appointment scheduling and clinic diaries
- Welcoming clients and delivering a high standard of front‑of‑house service
- Handling phone, email, social media, and online enquiries professionally
- Supporting lead conversions and client follow‑up
- Maintaining accurate client records and administrative systems
- Assisting the wider clinic team with day‑to‑day operations
- Helping maintain the calm, organised, premium environment we are known for
- Duties may evolve in line with the needs of the business.
What We’re Looking For
We’re looking for someone who is naturally personable, proactive, and highly organised, with strong attention to detail and a genuine passion for client care. You’ll thrive in this role if you:
- Have previous receptionist, front‑of‑house, clinic, spa, retail, or customer service experience
- Have an interest in skincare, aesthetics, wellness, or the beauty industry
- Enjoy creating positive experiences and building rapport with clients
- Communicate confidently and professionally both in person and over the phone
- Are comfortable multitasking in a busy environment
- Are confident using computer systems and booking software such as Phorest, Pabau, Fresha, or similar
- Have strong written and spoken English
- Are commercially aware and confident discussing treatments, skincare, and bookings
Bonus points if you personally enjoy skincare, treatments, wellness, or keeping up with the aesthetics industry.
Benefits
- Complimentary treatments
- Discounts on skincare and supplements
- Friends & family referral discounts
- Company pension scheme
- Opportunities for progression and development within the business
If you love people, have a passion for aesthetics and client experience, and want to grow within a modern skin clinic environment, we’d love to hear from you.
Clinic Receptionist / Front of House in Sutton Coldfield employer: Fiji Skin Clinic
At Fiji Skin Clinic, we pride ourselves on being an exceptional employer that values our team as much as our clients. Located in Sutton Coldfield, we offer a supportive work culture with a focus on personal and professional growth, alongside benefits such as complimentary treatments and discounts on skincare products. Join us to be part of a dynamic environment where your passion for aesthetics and client care can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Receptionist / Front of House in Sutton Coldfield
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on Fiji Skin Clinic. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about client interaction, think of some scenarios where you can demonstrate your warm and welcoming nature. Role-play with a friend or family member to get comfortable with handling different types of client enquiries.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy schedules or handled multiple tasks at once in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is key for a Front of House Receptionist.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit for the team!
We think you need these skills to ace Clinic Receptionist / Front of House in Sutton Coldfield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for client care and the beauty industry. A warm and friendly tone can make a big difference.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or front-of-house roles. We’re looking for someone who thrives in a premium environment, so connect your past roles to how they’ve prepared you for this position at Fiji Skin Clinic.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fiji Skin Clinic
✨Know the Clinic Inside Out
Before your interview, take some time to research Fiji Skin Clinic. Familiarise yourself with their services, values, and client experience focus. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your People Skills
As a Front of House Receptionist, your ability to connect with clients is crucial. Prepare examples from your past experiences where you've successfully built rapport or handled difficult situations with a warm, professional approach. This will demonstrate your suitability for the role.
✨Be Ready to Discuss the Beauty Industry
Since the role involves discussing treatments and skincare, brush up on current trends in the beauty and wellness industry. Being able to speak confidently about these topics will impress your interviewers and show that you're passionate about the field.
✨Prepare Questions That Matter
Interviews are a two-way street! Think of insightful questions to ask about the clinic's culture, team dynamics, or opportunities for progression. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
