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For Companies At a Glance
- Tasks: Provide first and second-line support, troubleshoot issues, and maintain user accounts.
- Company: Join a dynamic IT team supporting clients across the UK, Europe, and Canada.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for career advancement.
- Why this job: Be the go-to tech hero, solving problems and making a difference for users.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Learn advanced system configuration and work in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
The IT Helpdesk Support Analyst provides first and second-line technical support to end users, ensuring reliable operation of IT systems and applications. The role includes troubleshooting client system issues, maintaining user accounts and system configuration. You will be dealing with clients directly - both remotely and face to face. Our clients are based in the UK, Europe and Canada. The role extends to learning advanced system configuration using a variety of software application tools and programming languages.
Key Responsibilities- First-Line (Level 1) Support
- Act as the first point of contact for IT-related issues via phone, email, ticketing system
- Log, categorise, prioritise, and track incidents and service requests
- Perform user
IT Helpdesk Support Analyst (First & Second Line) in London employer: Figtree Systems
Contact Detail:
Figtree Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support Analyst (First & Second Line) in London
✨Tip Number 1
Get to know the company before your interview! Research their IT systems and any recent projects they've undertaken. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common IT support scenarios! Think about how you would troubleshoot a client issue or maintain user accounts. We can even role-play with a friend to get comfortable explaining our thought process.
✨Tip Number 3
Don’t underestimate the power of soft skills! Since we’ll be dealing with clients directly, being friendly and approachable is key. Show off our communication skills during the interview – it can make all the difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities that pop up.
We think you need these skills to ace IT Helpdesk Support Analyst (First & Second Line) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. We want to see how you've tackled first and second-line issues before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can help our clients. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since you'll be dealing with clients directly, it's crucial to demonstrate your communication skills in your application. Use clear language and a positive tone to show us you can handle client interactions like a pro.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Figtree Systems
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with common troubleshooting techniques and the software tools you'll be using. Being able to demonstrate your knowledge of first and second-line support will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be dealing with clients directly, both remotely and face to face, it's crucial to practice clear and concise communication. Try role-playing scenarios with a friend where you explain technical issues in simple terms. This will help you convey information effectively during the interview.
✨Show Enthusiasm for Learning
The role involves learning advanced system configuration, so express your eagerness to learn new technologies and programming languages. Share examples of how you've picked up new skills in the past, as this will demonstrate your commitment to personal and professional growth.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and the specific challenges they face in IT support. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
