Senior Order Management Analyst (London, United Kingdom)

Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come with us!

As a Senior Order Management Analyst, you will be a critical part of the Company’s billing and month-end close processes. As a member of a small finance team, the ideal candidate will be detail-oriented, a self-starter who can work independently, and meet deadlines in a fast-paced environment. This role will report to the Director of Revenue Operations. This is a full-time role that can be held from our London or Dublin hub in a hybrid working environment.

What you’ll do at Figma:

• Ensure orders are processed in a timely and accurate manner with minimal order discrepancies between Salesforce & contracts, collaborating with Sales, Sales Ops, and RevOps teams as necessary.
• Triage, resolve, and provide outstanding internal & external support on order management areas.
• Collaborate with internal teams on automation and process enhancement projects, such as UAT testing.
• Identify any non-standard contract term and collaborate with the Revenue Accounting team to ensure appropriate revenue recognition.
• Assist in the annual audit and quarterly reviews, including AR walkthroughs and the preparation of PBCs.
• Develop processes & create documentation library policies related to order management.
• Oversee provisioning and ensure the timely delivery of product; serve as the point of escalation if there are any issues with delivery.
• Participate in the development of metrics and system capabilities to better reconcile and report on global orders related data.
• Participate in or manage ad-hoc projects.

We’d love to hear if you have:

• 3+ years experience in order management.
• Experience working for a fast-paced SaaS technology business.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills, detail-oriented with emphasis on accuracy.
• Experience with an ERP system, preferably Netsuite.

While it’s not required, it’s an added plus if you also have:

• Prior experience with a SOX compliant public company.
• Stripe and Salesforce experience a plus.
• Slack heavy integration and workflow experience.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to us.