At a Glance
- Tasks: Troubleshoot complex bugs and enhance customer experiences across our platform.
- Company: Join Figma, a leading tech company focused on customer satisfaction.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Work in London with a Sunday to Thursday schedule.
- Why this job: Be a bug hunter and advocate for customers in a dynamic environment.
- Qualifications: 4+ years in SaaS support with strong technical skills in debugging and APIs.
The predicted salary is between 45000 - 55000 £ per year.
Figma is seeking a Technical Support Engineer to join our Product Support team.
This role involves troubleshooting complex bugs and enhancing customer experiences across our platform.
You will engage with customers on multiple channels, ensuring satisfaction through effective solutions and communication.
The ideal candidate will have 4+ years in a Saa S support role along with strong technical skills, particularly in debugging and working with APIs.
This is a full-time position based in London, UK, with a schedule from Sunday to Thursday.
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We think you need these skills to ace SaaS Technical Support Engineer - Bug Hunter & Cross‑Team Advocate
Technical Support
Troubleshooting
Debugging
API Integration
Customer Engagement
Effective Communication
Problem-Solving
