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- Tasks: Provide top-notch support to Figma users and solve their queries with flair.
- Company: Join Figma, a creative powerhouse making design accessible for everyone.
- Benefits: Work in a vibrant team, enjoy flexible hours, and grow your skills.
- Why this job: Be the voice of Figma and help shape amazing customer experiences.
- Qualifications: Fluency in Japanese and English, plus a knack for problem-solving.
- Other info: Fast-paced startup vibe with endless opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!
As a member of the Product Support team, you’ll be the voice of Figma as you help to create seamless experiences for our customers every day. Engaging with our customers requires critical thinking, an investigative mindset, and impeccable communication skills. We’re looking for a team player who enjoys solving problems, has a passion for quality and creating great customer experiences, and is comfortable collaborating in a fast-paced startup environment. This role requires fluency in Japanese and English and can be held from our London hub.
What you’ll do at Figma:
- Provide exceptional customer support for new and existing Figma users via email
- Tackle customer inquiries about billing, their accounts, and managing their Figma files
- Act swiftly on and communicate often about high-priority customer inquiries, escalating customer issues to the appropriate team for further investigation when needed
- Make suggestions for detailed, easy-to-understand support content (e.g. saved replies, internal knowledge base, process updates)
- Deliver work that develops your soft and technical skills, and share skills with your team
- Develop expertise of Figma's products and the journey of our customers to accurately diagnose and solve sophisticated billing issues
Product Support Specialist, Japanese Speaking (London, United Kingdom) employer: Figma
Contact Detail:
Figma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist, Japanese Speaking (London, United Kingdom)
✨Tip Number 1
Get to know Figma inside out! Familiarise yourself with their products and services so you can speak confidently about them during interviews. This shows your genuine interest and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common support scenarios with a friend. This will help you articulate your thoughts clearly and effectively.
✨Tip Number 3
Network like a pro! Connect with current Figma employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Figma family!
We think you need these skills to ace Product Support Specialist, Japanese Speaking (London, United Kingdom)
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for design and collaboration in your application. Share why you’re excited about the role and how you can contribute to making Figma accessible to all.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We want to know how your background aligns with the responsibilities of a Product Support Specialist.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as this is key for engaging with our customers.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Figma
✨Know Your Stuff
Make sure you’re familiar with Figma’s products and services. Dive into their platform, explore its features, and understand how it benefits users. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Product Support Specialist, communication is key. Practice explaining complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past, highlighting your ability to connect with users.
✨Prepare for Problem-Solving Questions
Expect to face scenario-based questions that assess your critical thinking and problem-solving skills. Think of specific situations where you’ve tackled challenges, especially in a customer support context, and be ready to walk the interviewer through your thought process.
✨Emphasise Teamwork and Adaptability
Figma thrives in a fast-paced environment, so be prepared to discuss your experiences working in teams and adapting to change. Share examples that demonstrate your collaborative spirit and how you’ve contributed to team success in previous roles.
