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- Tasks: Lead and develop a passionate support team to enhance customer experiences.
- Company: Join Figma, a creative tech company making design accessible for everyone.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of design and collaboration with cutting-edge AI technology.
- Qualifications: Experience in support leadership and a passion for team development.
- Other info: Dynamic environment with a focus on creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Figma is growing a passionate team of creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—from brainstorming to prototyping, translating designs into code, and iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!
We’re building the next chapter of AI‑native craft and creativity, where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity and lets professional creatives harness the power of the world’s leading AI models without losing precision, expression, or soul.
We’re looking for an experienced support leader who is passionate about developing new teams. Get energy from building and developing teams and setting strategic direction. This role can be held from either our London or Tel Aviv hub on a hybrid basis.
Responsibilities- Build, lead and develop the support team, setting a high bar for customer experience, quality and performance, with a focus on delivering premium customer experiences.
- Manage, coach and empower the team to meet the KPIs most critical to success, driving clarity, alignment and accountability.
- Partner with Product Support Operations to recommend and implement operational improvements that enhance our ability to deliver support at scale.
- Collaborate closely with the leadership team to unblock high‑value customers, support complex organization migrations and guide major initiatives.
Manager, Product Support - Figma Weave (London, United Kingdom or Tel Aviv, Israel) employer: Figma
Contact Detail:
Figma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Product Support - Figma Weave (London, United Kingdom or Tel Aviv, Israel)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Figma or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Figma's products and culture. Show us you’re not just another candidate; demonstrate your passion for design and collaboration. We love it when candidates come in with ideas on how to enhance our customer experience!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built and led teams in the past. We want to hear about your successes and how you overcame challenges—make it engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Manager, Product Support - Figma Weave (London, United Kingdom or Tel Aviv, Israel)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for design and collaboration shine through. We want to see how excited you are about shaping the future of design with us!
Tailor Your Experience: Make sure to highlight your relevant experience in support leadership and team development. We’re looking for someone who can build and empower teams, so share specific examples that demonstrate your skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Figma
✨Know Your Stuff
Before the interview, dive deep into Figma's platform and its features. Familiarise yourself with how it empowers teams in design and collaboration. Being able to discuss specific functionalities and how they enhance user experience will show your genuine interest and understanding of the product.
✨Showcase Your Leadership Skills
As a Manager, Product Support, you'll need to demonstrate your ability to build and lead teams. Prepare examples from your past experiences where you've successfully developed a team or improved customer support processes. Highlight your coaching style and how you empower others to achieve their KPIs.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle complex situations. Think of scenarios where you've had to unblock high-value customers or manage challenging migrations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Align with Their Vision
Figma is all about making design accessible and integrating AI with creativity. Be prepared to discuss how your values align with this mission. Share your thoughts on the future of design and technology, and how you can contribute to shaping that future within their team.
