At a Glance
- Tasks: Help large customers maximise their use of Figma through tailored strategies and training.
- Company: Join Figma, a creative tech company making design accessible for everyone.
- Benefits: Inclusive culture, career growth, and the chance to shape the future of design.
- Other info: Diverse team values and commitment to equal opportunities for all.
- Why this job: Be at the forefront of design collaboration and empower teams to succeed.
- Qualifications: 4+ years in customer success roles and fluent in French.
The predicted salary is between 63000 - 77000 £ per year.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. If you're excited to shape the future of design and collaboration, join us!
As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.
If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
What you’ll do at Figma:
- Manage the adoption journey for a portfolio of large, strategic customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
- Document proactive engagement strategies as part of high quality, bespoke enablement plans
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- Deliver live and scalable training sessions customized to customer maturity and needs
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
We’d love to hear from you if you have:
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
- Fluent in French
While it’s not required, it’s an added plus if you also have:
- Experience using Figma or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development
At Figma, one of our values is Grow as you go. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.
These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location, Enabling closed captioning on video conferencing, Ensuring all written communication be compatible with screen readers, Changing the mode or format of interviews.
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
Manager, Customer Success (French Speaking) in London employer: Figma
Figma is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for passionate software engineers to thrive. With a commitment to inclusivity and diversity, employees are encouraged to grow their skills while working on cutting-edge developer tools in a dynamic London environment. The company offers ample opportunities for professional development, mentorship, and the chance to lead impactful projects that shape the future of design and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Success (French Speaking) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Figma. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Figma before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager, Customer Success (French Speaking) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Figma:Your cover letter is your chance to shine! Tell us why you want to work at Figma specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Figma!
How to prepare for a job interview at Figma
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
