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- Tasks: Provide top-notch support to Figma users and resolve their inquiries.
- Company: Join a mission-driven design collaboration platform.
- Benefits: Flexible hours, remote work options, and a supportive team environment.
- Why this job: Make a difference in design accessibility while honing your bilingual skills.
- Qualifications: Fluency in English and Japanese with strong problem-solving abilities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A design collaboration platform is seeking a Customer Support representative to provide exceptional assistance to Figma users. This role involves resolving inquiries and developing expertise in Figma’s products. Candidates must demonstrate strong problem-solving abilities and be fluent in English and Japanese. The position requires excellent communication skills and adaptability in a fast-paced environment. This is an opportunity to join a mission-driven team focused on enhancing design accessibility worldwide.
Bilingual Product Support Specialist (EN/JP) in London employer: Figma
Contact Detail:
Figma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Product Support Specialist (EN/JP) in London
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with Figma’s features and how they help users. This will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of common issues users might face and how you would resolve them. Being able to demonstrate your thought process can really impress interviewers.
✨Tip Number 3
Brush up on your communication skills in both English and Japanese. Role-play potential customer interactions with a friend or family member to get comfortable switching between languages.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Bilingual Product Support Specialist (EN/JP) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your fluency in both English and Japanese. Use examples from your past experiences where you’ve successfully communicated in both languages.
Demonstrate Problem-Solving Prowess: We want to see how you tackle challenges! Share specific instances where you’ve resolved customer inquiries or technical issues. This will show us your ability to think on your feet and adapt in a fast-paced environment.
Tailor Your Application: Don’t just send a generic application! Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the job description. We love seeing candidates who take the time to connect their background to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Figma
✨Brush Up on Figma
Make sure you’re familiar with Figma’s products and features. Spend some time using the platform, exploring its tools, and understanding common user issues. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both English and Japanese, be prepared to demonstrate your language skills during the interview. Practice answering potential questions in both languages, and don’t hesitate to switch between them if it feels natural. This will highlight your adaptability and communication prowess.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss your thought process and the steps you took to find a solution. This will showcase your problem-solving abilities and how you handle challenges in a fast-paced environment.
✨Emphasise Your Team Spirit
This position is part of a mission-driven team, so it’s important to convey your ability to work collaboratively. Share examples of how you’ve contributed to team success in previous roles, and express your enthusiasm for being part of a team that enhances design accessibility worldwide.
