At a Glance
- Tasks: Lead support for enterprise customers and resolve complex issues with cross-functional teams.
- Company: Join Figma, a leading design platform, in a dynamic London hub.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a collaborative team focused on innovation and customer success.
- Why this job: Make a real impact by advocating for customers and enhancing support delivery.
- Qualifications: Experience in customer support and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
Figma in London is seeking an Enterprise Specialist on the Product Support team to partner with the Enterprise Support Manager and deliver high-quality support to strategic customers. You will diagnose issues and guide cross-functional teams across Sales, Product, and Engineering, building trust and advocating for customers.
This full-time hybrid role from our London hub focuses on resolving complex use cases, improving support delivery, and enabling scalable processes across the enterprise.
Enterprise SaaS Support Lead employer: Figma
Figma is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for passionate software engineers to thrive. With a commitment to inclusivity and diversity, employees are encouraged to grow their skills while working on cutting-edge developer tools in a dynamic London environment. The company offers ample opportunities for professional development, mentorship, and the chance to lead impactful projects that shape the future of design and collaboration.
