At a Glance
- Tasks: Provide top-notch support to Figma users via email and resolve their inquiries.
- Company: Figma is a dynamic platform making design accessible for everyone, empowering teams globally.
- Benefits: Enjoy flexible work options, a creative environment, and opportunities for skill development.
- Other info: Ideal for problem solvers who thrive in a collaborative and innovative atmosphere.
- Why this job: Join a passionate team shaping the future of design and collaboration in a fast-paced startup.
- Qualifications: Fluent in French with strong communication skills; experience in support roles is a plus.
The predicted salary is between 30000 - 42000 £ per year.
What you\'ll do at Figma
- Provide exceptional customer support for new and experienced Figma users via email
- Solve customer inquiries about billing, their accounts, and managing their Figma files
- Act swiftly on and communicate often about high-priority customer inquiries, escalating customer issues to the appropriate team for further investigation when needed
- Make suggestions for detailed, easy-to-understand support content (e.g. saved replies, internal knowledge base, process updates)
- Deliver work that develops your soft and technical skills, and share skills with your team
- Develop expertise of Figma\'s products and the journey of our customers to accurately diagnose and solve sophisticated billing and account inquiries
Qualifications
- Demonstrated empathetic problem solving by going above and beyond to help people
- Excellent communication skills. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences
- A bias for action to drive for results - if you see something that can be done differently, you say something, and you advocate on behalf of the customer
- Resilience and adaptability - you\\\'re motivated by experimenting, building, working inside and outside of the team, and are confident through times of change and ambiguity
- Fluent level reading, writing and speaking skills in French
- Experience working in a support environment, preferably for a technical SaaS product (added plus)
- An interest in Design (added plus)
- Experience working towards KPIs (added plus)
About Figma
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma\\\'s platform helps teams bring ideas to life-whether you\\\'re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
If you\\\'re excited to shape the future of design and collaboration, join us!
Role context
As a member of the Product Support team, you\\\'ll be the voice of Figma as you help to create seamless experiences for our customers every day. Engaging with our customers requires critical thinking, an investigative mindset and impeccable communication skills. We\\\'re looking for a team player who enjoys solving problems, has a passion for quality and creating great customer experiences, and is comfortable collaborating in a fast-paced startup environment.
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Product Support Specialist, French Speaking (London, United Kingdom) in City of Westminster employer: Figma, Inc.
As a Customer Enablement Manager at our London hub, you'll join a dynamic and inclusive work culture that prioritises collaboration and innovation. We offer competitive benefits, including flexible working arrangements and opportunities for professional growth, ensuring you can thrive both personally and professionally. Our commitment to employee development and a supportive environment makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist, French Speaking (London, United Kingdom) in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Figma, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Figma, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Specialist, French Speaking (London, United Kingdom) in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Figma, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Figma, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Figma, Inc.!
How to prepare for a job interview at Figma, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
