At a Glance
- Tasks: Help major clients maximise their Figma experience through tailored strategies and training.
- Company: Join a leading design platform known for its collaborative and innovative culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and build lasting relationships with key stakeholders.
- Why this job: Be a trusted advisor, driving customer success and making a real impact in the design community.
- Qualifications: 4+ years in customer-facing roles with strong communication and product knowledge.
As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You will design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long‑term success. This highly collaborative role involves partnering with various internal teams—including Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates—to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. This is a full‑time hybrid role based in our London hub.
Responsibilities
- Manage the adoption journey for a portfolio of large, strategic customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
- Document proactive engagement strategies as part of high‑quality, bespoke enablement plans
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
- Deliver live and scalable training sessions customized to customer maturity and needs
- Partner cross‑functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
- Attend in‑person onboarding after hire
Qualifications
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer‑facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer‑first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross‑functional teams
- Desirable: Experience using Figma or working with design and collaboration tools
- Desirable: Background in UX/UI, Design Ops, or Frontend Development
Customer Enablement Manager (London, United Kingdom) in City of Westminster employer: Figma, Inc.
As a Customer Enablement Manager at our London hub, you'll join a dynamic and inclusive work culture that prioritises collaboration and innovation. We offer competitive benefits, including flexible working arrangements and opportunities for professional growth, ensuring you can thrive both personally and professionally. Our commitment to employee development and a supportive environment makes us an exceptional employer for those seeking meaningful and rewarding careers.
