At a Glance
- Tasks: Lead a vibrant charity shop, driving sales and engaging with the community.
- Company: Join Fight for Sight, a charity dedicated to preventing sight loss.
- Benefits: Flexible hours, competitive salary, and opportunities for personal growth.
- Other info: Be part of a dynamic team with a mission to change lives.
- Why this job: Make a real difference in people's lives while developing your retail career.
- Qualifications: Experience in retail management or a passion for charity work.
The predicted salary is between 25000 - 25000 £ per year.
Are you a dynamic, positive person looking for a retail role that's win-win? We want your energy and enthusiasm, to help fulfil our mission to Save Sight. Change Lives. And in return we'll give you the chance to take a well-stocked, beautifully styled charity shop and make it a lively, well-loved hub for our shops.
Become a Fight for Sight shop manager to take our high street presence to the next level. Regardless of whether you're currently a deputy shop manager or supervisor, whether you're in corporate or charity retail, we want to hear from you. If you're prepared to come in with ideas and energy, we'll offer you support and the opportunity to thrive in a retail career.
About our mission... Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we won't stop until we: Save Sight. Change Lives.
We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You'll be part of something impactful, we'd love to hear from you.
Responsible to: Head of Retail
Working hours and contract: Permanent, Full time 35 hours, 5 days per week but flexible over a seven-day rota
Salary: £25,000
Location: Relief Manager based around West Norwood, East Dulwich, Tulse Hill, East Sheen
Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.
Role Responsibilities
- To coach, lead and manage the Assistant Shop Manager and a team of volunteers.
- Drive sales performance to exceed targets, maximising cost efficiency.
- Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
- To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures.
- To promote strong relations within the local community to enhance the profile and good name of the charity.
Main Responsibilities
- To deliver shop income plan.
- To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success.
- To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution.
- To develop a culture of ownership and follow up within own team and volunteers.
- To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house.
- To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans.
- To role model and promote effective team communication, celebrating success and sharing best practice.
- To liaise closely with the Warehouse Manager, Relief Support, Volunteer Recruitment Manager and Commercial Manager.
- To role model exceptional customer service to supporters and donors, providing feedback in a timely manner.
- To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers.
- Promote, monitor and act on internal and external customer feedback.
- To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders.
- To monitor and check security of stock and debrief variances with the Commercial Manager.
- To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations.
- To take ownership of good housekeeping for all areas of responsibility.
- To accept responsibility and carry out any other task commensurate to the role.
Sales and Profit
- Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop's financial performance.
- Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events.
- Manage the team to maximise income from Gift Aid on donated products.
- Ensure that all of Fight for Sight financial procedures are adhered to and executed in a timely fashion by the shop team.
Shop Floor
- Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team.
- Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight internal regulations regarding donated stock are adhered to.
- Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Commercial Manager within the agreed timeframes.
- Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows.
- Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable).
- Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose.
- Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight's health and safety policies and procedures, including waste management and customer safety.
Leadership Volunteers
- Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop's income and profitability and guarantee the smooth running of the shop.
- Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
- Connect the volunteer team with Fight for Sight's work and help them to understand the value of their contribution.
Leadership - Paid Staff
- Support in the recruitment, induction and ongoing development of all paid staff members.
- Coach the team in delivering income, profit and Gift Aid conversion and donor sign up targets.
- Set clear objectives and expectations to ensure the smooth running of the shop.
- Ensure regular half and annual performance reviews are conducted.
Management - being part of Fight for Sight
- Play active part in the charity, including attending and contributing to all-staff meetings.
- Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work.
- Be accountable for the integration of the shop into the local community in collaboration with the shop team.
- Empower the team to respond to all appeals and fundraising opportunities.
- Adhere to and enforce Fight for Sight safeguarding policies.
Other
- Required to adhere to Fight for Sight's vision, mission and values.
- Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles.
Person specification - Desirable skills, knowledge & experience
- The ability to work under pressure whilst remaining calm and organised.
- To be receptive to change and to act as a change agent.
- The ability to maintain excellent rapport with staff, volunteers, supporters, and donors.
- To demonstrate a calm and logical approach to problem solving.
- To consistently demonstrate a dedicated approach to the quality of customer service and team working.
- Comfortable working in a small team both strategically and operationally.
- Commitment to teamwork, business partnering and a collegiate approach with a can do attitude and a sense of humour.
- Able to provide positive, dynamic, tenacious and flexible leadership at all times.
- Results-driven, able to measure and quantify own outcomes.
- Adaptable to changing landscape and evolving organisation.
Night Manager Full Time in Slough employer: Fight for Sight
At Fight for Sight, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Night Manager in the West Norwood area, you'll not only lead a passionate team dedicated to making a difference but also enjoy opportunities for personal and professional growth within a charity that is committed to saving sight and changing lives. With flexible working hours and a supportive environment, we empower our employees to bring their ideas to life while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager Full Time in Slough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fight for Sight, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fight for Sight!
We think you need these skills to ace Night Manager Full Time in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fight for Sight, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fight for Sight and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fight for Sight that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fight for Sight
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
