GP Receptionist/ Administrator in London

We are a friendly and busy NHS GP Practice in Mitcham. We are looking for a part time Receptionist/ Administrator to work with us. We require a medical care navigator with initiative, drive and strong interpersonal, admin and IT skills. Join our dedicated team providing quality care to a diverse population. You will need to be a good communicator, fluent in English, written and spoken with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks. Previous Reception/admin and/or customer services skills are desirable. Also, experience of using Emis Web and working in a GP practice is preferred. A caring, empathetic character is essential. Fixed-Term contract with view to extend.

Main duties of the job:

• Answering telephone calls and dealing with face to face enquiries.
• Greeting patients and visitors to the surgery.
• Scheduling appointments for patients/ checking patients in.
• Dealing with all requests in an efficient and courteous manner.
• Screening enquiries for the doctors and medical staff.
• Accurately collecting information and personal details about patients, maintaining patients' confidentiality.
• Updating clinical system with personal details.
• Receiving samples and sending them off to the hospital.
• Maintaining a clean reception and waiting area to show a professional image.

This role is for 20 hours per week. Candidates must be available to cover colleagues during times of annual leave and absences. Immediate start is available for this role.

About us:

Figges Marsh Surgery is looking for an experienced and well-rounded Care Navigator/ administrator to join our friendly and innovative GP practice. We are located in Mitcham and delivering care to over 11,000 patients, and maintaining a Good CQC-rated service. We are seeking an enthusiastic team player, reliable, motivated and caring individual who enjoys helping patients in a general practice setting.

Job responsibilities:

• The candidate will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
• Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.
• The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
• The candidate will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
• The post-holder will be an integral part of the general practice team.

The following are the core responsibilities of a Receptionist/administrator in delivering health services:

• Accurately detail information on patients records within the clinical system.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Assist with triage administration.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to, requests from patients, team members and external agencies.
• Photocopy documentation as required.
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Support all clinical staff with general administrative tasks as requested.
• Undertake a broad spectrum of administrative duties commensurate with the role.
• Be an integral part of the general practice team.
• Act as a chaperone as required.
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children.
• Support in the delivery of enhanced services and other service requirements.
• Undertake all mandatory training and induction programmes.
• Contribute to and embrace the spectrum of clinical governance.
• Maintain a clean, tidy, effective working area at all times.

Person Specification:

Experience:

• Experience of working within a customer service role.
• Experience of working within general practice.
• Experience of working in primary care.
• Experience of using EMIS Web.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.